Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Cleanliness
Several customers noted cleanliness issues, including dirty kiosks and unsanitary food handling.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.
Speed of Service
Customers consistently mentioned slow service, particularly in the drive-thru, leading to long wait times.
WD
William Dowdy
3 days ago
1.0
The very worst employees in the world, including all the managers and the CEO and CFO and Owner. I’ve gone to this McDonald’s three days in a row at 6:45 in the morning And I’ll ask for a sausage egg and cheese biscuit and get a sausage and egg biscuit. Can there be one McDonald’s employees in the United States explained to me how you can do that three days in a row?
KM
Kiara McIver
6 days ago
3.0
This McDonalds move every slow in the mornings and now I see at night too I had placed a door dash order and it took forever for my dasher to get and let alone ask for it they need help bad
AP
A'Jean Pollard
Dec 29, 2025
1.0
Normally the service is ok at this location but on this day I experienced the most nastiest thing ever at this location. I ordered 2 coffees and a apple pie. The apple pie they gave me had been bitten off. I am so disappointed that they would serve their customers eating off of food.
SL
Shavon L
Dec 22, 2025
2.0
If I didnt want toppings on my burger, I would've asked for that. For me, the toppings make the taste pop. My burger didnt have any toppings except for mustard and ketchup. I ordered a quarter pounder w cheese , small fry and lemonade. Sandwich was horrible and wasnt completely done. I gave my food to my dog, and grabbed something else to eat.. do better! Side note, I went around 9:50pm , It was no line and no need to rush!
CT
Cjay Thomas
Dec 13, 2025
1.0
Tonight was one of the worst experiences I have ever had at a McDonald’s location. What should have been a simple 5–10 minute transaction turned into a 40-minute ordeal.
There was no one at the front register, forcing customers to use the self-service kiosks. Several of the screens were dirty and unresponsive, making it difficult to complete an order. When I asked an employee for assistance, I was told to move to another kiosk—only to encounter the same issue, despite the coupon already being loaded. The machine simply did not work.
I then approached the manager, Tramal, for help. Unfortunately, he was dismissive, unhelpful, and unprofessional, especially for someone in a management role. As a former manager myself, I found his lack of accountability and customer care unacceptable.
We requested fresh fish and fresh fries, fully understanding that it would require additional wait time. However, due to the already excessive delay and the fact that I was headed to work, we could not continue waiting—especially when it appeared the food being served was not fresh to begin with. Had I not been on a time constraint, I would have returned the meal and requested compensation for wasting money on food that was not desirable.
I am requesting a response from higher management. If this experience reflects your standard operating protocol, I will be escalating this matter to corporate.
Kind regards,
What are the regular operating hours for McDonald's at 7480 Old National Hwy, Riverdale?
McDonald's at this location is open 24 hours every day of the week.
During what hours is delivery service available at this McDonald's?
Delivery is available from 5:00 AM to 11:45 PM Monday through Wednesday, 5:00 AM to 3:45 AM Thursday, 4:00 AM to 3:45 AM Friday and Saturday, and 4:00 AM to 11:45 PM on Sunday.
Is the drive-thru at McDonald's open 24 hours?
Yes, the drive-thru is open 24/7 every day of the week.
What types of services does this McDonald's location offer for order and pickup?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's through a mobile app?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What nearby restaurants can I visit if I want to try different cuisines around McDonald's?
Nearby restaurants include 50 Yard Line Sports Bar & Grill, Smokehouse ATL BBQ, Fried Rice King, Shrimpee’s New Orleans Style Seafood, Wing Heaven, and Domino's Pizza.
Are there fitness centers near this McDonald's location?
Yes, Ladies Only Total Fitness - Riverdale and SHOCK Fitness Studio are nearby gyms and fitness centers.
Where can I find beauty and salon services near McDonald's at Old National Hwy?
Nearby beauty and salon services include Beautiful U Salon, Hair and Now Beauty Supply, Kolors Hair Design Salon, Barber, and Braiding, Super Nails, and NFL KUTTZ.
What should I know about McDonald's rewards and promotions at this location?
McDonald's offers MyMcDonald's Rewards, where you can earn points towards free food. You can learn more on their website.