Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, leading to frustration.
Food Quality
Many reviews mentioned cold, overcooked, or poorly prepared food, with specific complaints about items being missing or incorrect.
Staff Attitude
While some customers noted friendly staff, numerous reviews highlighted rude service and poor customer interactions.
Cleanliness
Several customers expressed concerns about the cleanliness of the location, including unsanitary conditions and visible maintenance issues.
Operational Issues
Frequent mentions of broken equipment, such as the ice machine, and problems with online ordering contributed to negative experiences.