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Wendy's

3.2
(1705 reviews)

Business Details

(912) 910-8049

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond Hill, GA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond Hill, GA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4545 Highway 17, Richmond Hill, GA
31324, United States

Hours

Reviews

3.2
1,705 reviews
5 stars
498
4 stars
341
3 stars
246
2 stars
170
1 star
450

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty dining areas, overflowing trash cans, and unkempt restrooms.

Food Quality

Many customers reported declining food quality, including cold, stale, or improperly prepared items, with several mentioning missing ingredients.

Service Issues

Customers frequently experienced slow service, incorrect orders, and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Positive Staff Interactions

Despite the negative feedback, some reviews noted friendly and helpful staff members, indicating that customer service can vary.
  • MW
    Morgan Waters
    2 days ago
    1.0
    Absolutely terrible experience. The restaurant and bathrooms were dirty and clearly neglected, which immediately made us question the cleanliness of the entire place. Our order was completely wrong, and the food we did receive tasted awful. Even the drinks from the Freestyle machine tasted bad, which says a lot. The location seemed severely understaffed and poorly managed. It honestly felt like no one cares about quality, customer experience, or basic upkeep. Between the dirty environment, bad food, and incorrect order, this was one of the worst fast-food experiences I’ve had. I won’t be coming back.
  • CF
    Chris Fowler
    5 days ago
    1.0
    Grainy lukewarm flimsy cheeseburger for 6$. Bun was cold and stale. Wendy’s unused to have a decent burger little thicker. Will not be doing Wendy’s again.
  • CJ
    Clyda Johnson
    Feb 23, 2026
    1.0
    At 9:00 pm we pull to the drive through, cannot order at speaker, sign says to order at window. When person comes to take the order he proceeds to tell my husband they are out of fries, then when I place my order, oh, we’re out of lettuce. Why don’t you just close for the night. I had a Junior bacon cheeseburger that only had crumbles of bacon, a burger 1/2 the size of a slice of cheese and one paper thin slice of a Roma tomato. Not the Wendy’s I’m used to.
  • SA
    Steven Aoyagi
    Jan 29, 2026
    1.0
    Around 6/22/26 at 6:15 PM. Went through drive thru and ordered a large chili, sour cream and chive baked potato, and medium cherry limeade. Employees did not know that cherry limeade was on their menu and for some reason recommended that Ginger ale was almost the same thing? So I charged it to a Coke. Did not get sour cream with my SOUR CREAM and chive baked potato, did not get chili sauce, did not get a straw, and did not get a receipt. So it pretty mich felt like ground beef with ketchup and a dry potato with dry grass clippings. Saltines were the only thing they couldn’t mess up. I went here a few times years ago when I used to live here and it the same quality of being served. In about 10 visits I didn’t have one good or even satisfactory experience. This place needs a manager.
  • MB
    Mady Burrell
    Jan 17, 2026
    1.0
    I have had a really long day. I have been in the car driving for 9 hours as of the creation of this review. 2 of those hours were spent turning around because a travel necessity was left home by accident. The last hour of this drive was spent in standstill bumper-to-bumper traffic. All genuinely draining. Yet, somehow, eating at this Wendy’s has been the worst part of my day. We waited 10 minutes in this pretty empty location with one person ahead of us. The order was wrong on the screen. Which we mentioned numerous times. Like, multiple. We went about correcting the order in a kind way because service jobs can be a lot. There were two other customers besides us the whole time we were there so I feel like that’s manageable, but what do I know. This leads me to question why the order was still wrong. A junior bacon cheeseburger with ketchup and nothing else is a simple order. Regardless, the whole situation had been frustrating, but these things happen. It’s all about handling the situation with grace. What to not do when you mess up an order someone specifies numerous times that is genuinely basic: give them a room temperature burger. We ate in so I know the heat didn’t disappear during the 10 second walk to the table. There’s no reason that any of this should have happened. I don’t think expecting your burger to be right and warm at a restaurant that is literally a burger joint is a lot to ask. But apparently this location thinks so. I should have known better than to spend money here when I saw the dog poop outside the door

Frequently Asked Questions About Wendy's

Is Richmond Hill 2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

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Certified March 01, 2026Yext Knowledge Graph
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