Papa Johns Pizza

2.8
224 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Richmond Hill, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond Hill pizza for any occasion. Call us for pizza delivery in Richmond Hill or stop by 9701 Ford Ave. for carryout to order the best pizza in Richmond Hill, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9701 Ford Ave., Richmond Hill, GA
31324, United States

Hours

Reviews

2.8
224 reviews
5 stars
74
4 stars
18
3 stars
16
2 stars
20
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over two hours and arriving cold or incomplete.

Food Quality

Several reviews mentioned dissatisfaction with the quality of food, including cold pizzas, incorrect orders, and poorly made items.

Staff Behavior

Multiple customers reported unprofessional behavior from staff, including rudeness and lack of attention to customer needs.

Order Accuracy

A recurring issue was the inaccuracy of orders, with many customers receiving wrong items or missing components.
  • AM
    Allen McLean
    Nov 11, 2025
    5.0
    Best pizza. Much better than Domino's.
  • NP
    Neil Penttila
    Nov 7, 2025
    1.0
    I wish I could give 0 stars. They just took my money and didn't deliver a pizza. When I called about getting a refund, the manager hung up after telling me not to expect a pizza on a night when they only had 3 workers. Class act all around. Do not waste your money on them.
  • JC
    James Curtis
    Oct 29, 2025
    1.0
    The music was so loud, i ordered a large beef pizza, it could of passed for a cheese pizza, just a few pieces of hamburger on it, a Woman, made it, I think she is the manager
  • DS
    Danielle Sterling
    Oct 26, 2025
    1.0
    Please don’t waste your time here. They don’t answer the phone. Absolutely ridiculous.
  • SM
    Samuel Muller
    Oct 17, 2025
    1.0
    I like to try and give people the benefit of the doubt. But the service was absolutely ridiculous. I walked in, nobody said anything to me. Sometimes people are busy I get it. Customer service standards these days arent that high. But then when the young lady (didnt get her name) finally asked me what i needed i said id like to order. And I kid you not she said “can you order online we’re kind of busy”. No customer service or anything. I laughed and said okay. I came in mind you with a coupon which was the only reason I came. So i tried to order online with the coupon, didnt work. So i waited again at the counter. This time a youngish guy came to me, a lot more friendly. He took care of my order and said it would be ready in 15 minutes. I came back to pick up my food and miss young same POC, same girl, asked why i was there, i said to pick up my food under my name. She got my food and just dropped it on the counter. Not a good day or anything. I get that fast food business can be tough, and people have bad days. But personally that is just unacceptable to me. And i really dont know how this person has a job. Not coming here again, and if you want a good customer experience (a business is a business they are busy all the time) i recommend you do the same.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours of Papa Johns Pizza in Richmond Hill?

Papa Johns Pizza delivers from 9:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday. Note holiday hours may vary.

Does Papa Johns Pizza offer takeout services?

Yes, takeout is available daily from 9:30 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.