McDonald's

3.4
2787 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8436 Ford Ave, Richmond Hill, GA
31324, United States

Hours

Reviews

3.4
2,787 reviews
5 stars
1,038
4 stars
531
3 stars
411
2 stars
218
1 star
589

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, often exceeding 20-40 minutes.

Food Quality

Many reviews mentioned cold, poorly prepared, or inedible food, with specific complaints about raw chicken and stale items.

Customer Service

Numerous customers experienced rude or unprofessional staff, with complaints about poor service and lack of attention to customers.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and restrooms.

Order Accuracy

Several customers reported incorrect orders and issues with missing items.
  • NN
    nishant narula
    2 days ago
    3.0
    We were on our way from Tampa to South Carolina, and on the way, we stopped for breakfast at McDonald's. McDonald's was next to a gas station, so we didn't have to make another stop. We ordered the Big Breakfast Sandwich with hash browns, hotcakes, a small iced caramel coffee, Egg McMuffin, and a crispy chicken biscuit. Our order came out in 10 minutes. The Egg McMuffin and Crispy Chicken Biscuit were both really good, and the Iced Caramel Coffee was delicious as well. Hotcakes was also great and our toddler also loved the hotcakes as the breakfast. The hash browns were a little disappointing. They were a bit too oily and not cooked very well. But the rest of the breakfast was really good.
  • KF
    Kirsten Frecker
    Jan 2, 2026
    1.0
    Took over forty minutes for food. Nothing was complicated in our order. Majorly slowed down our travels
  • SB
    Starr Bryant
    Jan 2, 2026
    1.0
    Horrible customer service I wish I could give 0 stars absolutely terrible
  • SH
    sheldon hoo
    Dec 21, 2025
    1.0
    The service is very slow, it took over 20 min for my order, take the fast out of fastfood, because the wait times are ridiculous 🙄
  • FM
    Fidel Alberto Morejon
    Dec 11, 2025
    1.0
    On the night of December 11th, I bought some chicken burritos and the chicken was raw. I've stopped here before because I get gas, and the food is always very poor quality. I think the problem is the employees who don't provide good service, and it's something that has happened to me every time I stop to buy something here. Businesses like this should be closed; they don't respect the customer or our money. For me, it gets zero stars.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 8436 Ford Ave, Richmond Hill, GA?

The dining area is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open every day from 4:30 AM to 3:30 AM the following day, providing almost 24-hour service.