Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
873 reviews
5 stars
365
4 stars
200
3 stars
107
2 stars
57
1 star
144
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and disorganization in handling orders.
Food Quality
Customers frequently complained about food being served cold, incorrect orders, and issues with the preparation of ice cream items, particularly blizzards.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty floors and restrooms, contributing to a negative dining experience.
Staff Attitude
While some staff were praised for their friendliness, many reviews pointed out a lack of professionalism and courtesy from certain employees.
Overall Experience
Overall, the establishment received mixed reviews, with many customers expressing dissatisfaction and vowing not to return due to repeated negative experiences.
- TPTom PriceOct 31, 20253.0Old establishment, needs remodeling. Blizzard was ok.
- RNRiley NoblettOct 24, 20255.0Lanesha was very kind and quick to help us when we walked in. Great customer service!
- JNjoey nelmsOct 21, 20254.0Restrooms where clean. Store looked good.
- LBleocoolfire the bestOct 13, 20254.0Taylor and the rest of the staff are excellent. Always prompt. Taylor is the one that usually takes my order and always makes my day better due to kindness and service.
- JHJosh HarperOct 4, 20251.0Stood there for 20 minutes with no one in front of me and still didn't get to order. The lady looked at me at least 5 times and walked off to try and figure out how the other orders were all messed up. All we wanted was a couple of blizzards and couldn't even get that. Never again will I go there. Now we are sitting in another I've cream shop enjoying our treat.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Richmond Hill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and soft-serve ice cream cones.
What are the opening hours of Dairy Queen Grill & Chill located at 93 Exchange St?
The restaurant is open every day from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill in Richmond Hill have a drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the restaurant is family-friendly, welcomes children, provides booster seats and high chairs, and is wheelchair accessible.
Does this Dairy Queen location provide free WiFi and outdoor seating?
Yes, it offers free WiFi and has outdoor seating available.
Can I order food online or get exclusive deals with Dairy Queen Grill & Chill?
Yes, you can order online via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What is the phone number to contact Dairy Queen Grill & Chill in Richmond Hill?
You can reach the restaurant by phone at +1 912-459-6430.
Are there any fuel or convenience stores near Dairy Queen Grill & Chill?
Yes, Kroger Fuel Center, which includes gas, convenience store items, and coffee, is nearby and convenient for fueling up before or after your visit.
What other fast food options are close to Dairy Queen Grill & Chill at 93 Exchange St?
Zaxby's, known for chicken and American fast food, is nearby and offers alternative dining options.
Are there any places of worship or community centers near Dairy Queen Grill & Chill?
Yes, First Baptist Church and Night to Shine Richmond Hill community school are close by, offering community and religious activities you might want to visit before or after your meal.