Chipotle Mexican Grill

Reviews

• MA

  Mohamed Al-Darsani

  5 days ago
  1.0
  I placed an Uber Eats pickup order and arrived exactly at the scheduled pickup time. The app indicated that my order was ready, but when I got there it was not in the designated mobile pickup area. I asked the employee at the counter if it might be elsewhere in the store, and she told me they were behind on orders. While I was waiting, the manager locked the doors from the inside and announced that they were only fulfilling mobile orders. Several customers who had walked in were turned away and left. The manager repeatedly told customers they were understaffed and behind. Shortly after, another employee arrived. In front of customers, the manager questioned why she was late. The employee responded flippantly, saying, “I can leave now if you want,” which led to a shouting exchange between staff members. Watching employees argue openly in front of customers was unnecessary and unprofessional. I waited inside for well over 30 minutes in what was clearly a chaotic environment. It eventually turned out that my order had actually been completed the entire time, but was sitting in a non-designated area in the back of the kitchen. No one seemed aware of where completed orders were being placed. I understand that staffing challenges happen, and I try to be patient in those situations. However, this felt less like being busy and more like a complete lack of organization and leadership. There were no visible systems in place to manage the volume, communication was poor, and professionalism was essentially nonexistent. The employee I initially asked about my order also appeared to do literally nothing during my entire wait, which only added to the confusion. Overall, it was a surprising and disappointing experience. This location felt poorly run, and I hope management takes steps to improve both operational organization and staff professionalism. Don’t believe me? Check the cameras!
• RN

  Riley Nixon

  5 days ago
  1.0
  Been doordashing for them and ordering myself, staff is usually rude and non attentive, they will let DoorDash orders sit for 10 minutes, and tell you “I’ll be with you shortly” and make the order get cold, don’t order from them they do not care about their jobs, the staff is lousy, very few are nice and tolerant towards the customer, corporate really needs to get involved with this location, it’s utterly disappointing and unacceptable to receive this type of treatment, the Burger King in Richmond hill has better service than this restaurant!
• OS

  Olivia Sadler

  Feb 18, 2026
  1.0
  This is not only the worst Chipotle I’ve ever been to it’s honestly one of the worst restaurant experiences I’ve had, period. I have a long list of issues, and I’m not someone who typically complains, but the repeated problems here are unacceptable. The employees are consistently rude. On one visit, I ordered and PAID for glass bottle Cokes. I sent someone to pick up the order, and they forgot the drinks. When I drove back to let them know they were missing, I was passed around to multiple employees who tried to tell me to call an 800 number for a refund and then we were accused of lying, even after the employee who forgot them admitted it. I literally had to call the cops because they were refusing to give me my cokes at all. Since then, it’s always something. On this most recent visit (see photo), I paid almost $3 extra for what amounts to about a tablespoon of guacamole, then this 12$ burrito that's half the size it is at other Chipotle's with maybe 2 fork bites of chicken on it. That’s not reasonable. This location seriously needs to get it together. The only reason I continue to go is because it’s the closest somewhat decent option near my house but the service and consistency are incredibly disappointing.
• AP

  Aniqua Pauldo

  Feb 10, 2026
  2.0
  I was there this evening, between 6:45 pm - 7:00 pm picking up an order. The young lady with braids at the counter was very nice, but you can tell she was new due to her demeanor, so another woman, also with braids and heavy set, came to assist her. She was straight up rude and did not know how to speak to people. There were also exchanges between her and the Hispanic guy, near the drive thru, very loudly. The last straw was when the Hispanic guy asked her for chips and she yelled “I already told you I’m working on it and don’t ask again”. This is very unprofessional. No matter how frustrated you get, you don’t yell at each other especially in front of customers.
• BM

  Bob Min

  Feb 3, 2026
  1.0
  Was on a road trip. Stopped here cause it was off the highway. Walk in store. See at least 15 people standing around but no one eating. Hmm. Odd and strange. Stand at the usual spot to get waited on. Nothing happens. No one tries to take my order. Hmm. Odd. A kind stranger informs me that they only accept online orders. Absolutely no sign indoors or near the register telling you this. I proceed to download the app. As I’m waiting for it to download. I look up. I realize no one has received their order the entire time I’ve been there. Probably pushing 10 minutes at this point. Lots of employees in the back. But nothing seemed to be happening and no food was served. All 15 of the people waiting seemed like they wanted to die. It would likely be an hour or more at that point. I turned around and walked out. No thanks. An angel will get its wings when this garbage station of a chipotle finally goes under.

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