Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
1,271 reviews
5 stars
553
4 stars
314
3 stars
169
2 stars
76
1 star
159
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service at the drive-thru, with long wait times and delays in order fulfillment.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsanitary conditions.
Customer Service
Many reviews highlighted poor customer service, including rude staff behavior and lack of responsiveness to customer needs.
Cleanliness
While some customers noted cleanliness, others reported dirty restrooms and sticky floors, indicating inconsistency in maintenance.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and expressed satisfaction with their food on occasion.
- KDKathy DeFord4 days ago2.0I just got home with the order I made at the Drive Thru at Arby’s in Richmond Hill, GA. The service was nice. The food ??? My order consisted of a Greek Gyro meal, two beef and cheddar sandwiches, two peach roll ups and a large jamocha shake. The total came to almost $32.00. The gyro was nowhere to be found. My husband tried to call there twice, but no one would answer the phone. Mistakes happen, but this place makes more mistakes than not. I still have the receipt and I will be taking it there tomorrow in hopes of speaking to the manager in person. They have some real winners working at drive thru restaurants in this area. Really sad. I’m also posting to Arby’s Corporate. If only one of you DAs would have answered the phone. Very, very poor customer service.
- BBBanditoTheCheetoJan 3, 20261.0Was the only car at the intercom, heard “one second”, that turned into ten minutes with no one else at the store
- DADon AgeeDec 29, 20255.0Teedris was very friendly taking our order. The food came out hot and fresh. The tables were clean and the atmosphere was pleasant.
- DHdana holnessDec 29, 20255.0OMG! The apple pie milk shake... wow, so deliriously delicious! Arby's don't hit like fast food! Thanks T, for the taste test!
- LWLena WilloughbyDec 17, 20252.0Seriously. When a receipt shows that someone has ordered horsey sauce for a DELIVERY and you STAPLE the bags shut, it is expected that the 7 packs of horsey sauce should be there when the driver collects the bag. But no, no sauces because it is listed as free or add-on ... This is the only reason I can assume you refuse to put sauce packets in the bags. And no straw! This is not the first time you have done this to me and my family.