Arby's

Reviews

• RF

  ryder foxx

  Apr 21, 2026
  1.0
  I would do half a star if I could. Spent $32 at the store. Asked the lady running the drive thru at this date: 04-21-2026 time:12:50 in the afternoon noon. Proceeding to get my food i ask her to give me one handful of Arby’s sauce. I drive home, pulled out my food for my family to find I have three sauces to split between everyone. So I drove back to the store and asked for the handful I asked for in the first place and directly offered to pay for it. I believe my words were, you are welcome to charge me for the sauce but I need the amount I want as a paying customer. The woman involved decide that they would rather go back and forth with me yelling and screaming about how I don’t need a handful of sauce.verses than the customer is always right policy. End results were all of us screaming at each other in the store in front of everyone as they wanted instead of just giving me the sauce as I already had to drive back to the store for it. Absolutely unbelievable and inconsiderate to the gas prices now a days. We will not be back and the manager should be fired for actually continuing to escalate me and the controlling of the amount of sauce I have for my food and family. I truly hope that Arby’s works out the hiring of elderly people - they have no tolerance for service industry work such as customer service. They simply want to trauma dump on your customers and keep everyone from your delicious sauce. Thanks Arby’s see ya at the good store in Savannah. 😚 xo
• JH

  Jason Hilliard

  Apr 19, 2026
  1.0
  I would give it 0 if I could as I never got to order. I was at the drive thru on April 18, 2026 at aprox. 815Pm. I waited after being asked to hold for a minute. I sat there 5 minutes. The vehicle behind me backed out and left. I asked if they forgot about me. I was told they were taking another customers order and would be with me in a minute. When I pulled in I noticed people walking out of the dining room and no one at the register. I waited for another 5 minutes. Then pulled away. When I pulled around the building I saw why I had to wait. The heavy set white girl working the window was hanging out the drive thru talking with men in the parking lot. Not taking orders. I gather flirting maybe trying to get a hook up or something for later. Last time I visit thay Arby's.
• SH

  Sheena Hensley

  Apr 16, 2026
  1.0
  Ordered at drive thru. Paid and left. Got back to campground and my order was completely wrong. I had to leave family to eat without me as I drove back. Showed them receipt, I paid for beef and cheddar. My beef and cheddar was plain roast beef, they apologized and replaced it BUT they told me to throw away old order since they couldn’t take the food back in the back so I kept it with me, they came out and got it and took it in the back ketchup, fries and plain sandwich and all. They are not supposed to take back in the back cause they might resell. Once my new food got done which again I was waiting he said they run out of ketchup. They offered no free item, nothing for my return to the store. Nothing. Nothing but no ketchup with new order.
• JC

  Joseph Corbin

  Apr 13, 2026
  1.0
  Avoid this Arby's in Richmond Hill (Store #01802). We placed a simple mobile order at 2:29 PM thinking it would save time. Instead, it turned into a 32-minute wait for basic fast food—and the sandwiches were cold when we finally got them. When we arrived, we were told they were “very busy” and asked to pull around. Then an employee (Heather) came out and told us they were too busy to bring orders outside, so my wife went in to wait. Meanwhile, that same employee proceeded to run orders out to multiple other cars while we stood there waiting. Completely inconsistent and frustrating. It gets worse—another customer told us this location routinely puts mobile orders at the bottom of the list. If that’s true, then what’s the point of ordering ahead? The manager on duty, Ebony Davis, was completely dismissive. No apology, no effort to fix the situation—just attitude. It honestly felt like she didn’t care at all and was daring us to complain. The overall environment was uncomfortable and unprofessional. One employee even seemed afraid to provide the manager’s name when asked, which says a lot about how this place is being run. Bottom line: slow service, cold food, poor management, and zero accountability. This location seriously needs new leadership.
• SR

  Samantha Ruibal

  Apr 2, 2026
  1.0
  100% the worst Arby's that I've ever visited. It took 10 minutes just to order the food (with no one in line ahead of us) then another 20 minutes to get our food. You would think it would all be fresh food after waiting so long, but NOPE. Cold fries, cold potato cakes, rock hard cold chicken tenders for the kids meal, rock hard cold chicken wrap, and rock hard cold chicken sandwich. We were on a road trip and just ran out to the car with our food to try to make up some time after waiting so long and immediately realized the food was inedible. If I could give zero stars, I would.