Bojangles

Reviews

• AA

  AJ

  Jan 5, 2026
  1.0
  I initiated an online order at this location at about 8:45am for 7 sausage bo berry biscuits. The confirmation email stated that the order would be ready about 9am. I didn't arrived to the restaurant until about 9:20. When entering, there were a few cars at the drive thru, no one was at the register, there were 2 gentleman standing in the pick up area waiting for their orders, and the cashier was standing on that side as well. After about 5 mins or more, I stepped over to that area to ask the cashier if my online order was ready for pick up. She asked another co-worker who then instructed the guy preparing the orders to make it. The 2 gentlemen in the area out of frustration stated "good luck with that". It took about another 10 minutes before both gentleman was handed their food, one was missing items and the other was an uber eats driver. The cashier put a roll of stickers on the counter and instructed him to secure to order he's to deliver with the stickers, he refused stating that "he's not allowed to tamper with the food or packaging" and that the bag should be secured before he takes it from the store. There were 3 drinks missing from his order to which he notified them, there was a gentleman that appeared to either be the owner or manager hand him the cups and strongly advised him to use the drink machine to fill the cups and add the stickers to the tops. Again out of frustration, the guy stated again that he is not allowed to tamper with any of the food or drinks as all should be secured before he leaves the establishment. While all of this is going on, my order was still not prepared. After those 2 gentleman had left with their orders 3-4 other families had come in, ordered food and received their orders as per numerous cars in the drive thru. As I stood in the pick up area, I observed the employees complaining about it's not the norm to be busy on a Sunday, it's normally chill and laid back. In my opinion, 3-5 people on the inside and about 4-6 cars in the drive thru isn't considered overly busy. At about 10am, I politely asked the cashier to cancel my order as it wasn't being prepared and I have to make it to my destination, she nonchalantly stated that I would have to use the mobile app. I advised that the order was done online and not the app and that I did not see anywhere on the confirmation email where I could cancel the order and asked if she could show me where I could cancel the order. She then walked away from me. I then left the store and called my bank to dispute the charge as I didn't want to pay for something that I never received. I was advised by the bank rep, that he see's where the authorization had gone through and the order would post to my account on the next day, but they will initiate a dispute. I would not be patronizing this location again.
• GD

  Guary Dominguez

  Jan 4, 2026
  1.0
  Worst Bojangles. No soap or toilet paper, took 33 min for chicken tenders and Chicken sandwich. No coleslaw, no Bo sauce. The people working here are definitely not properly trained. The manager on was advised - definitely not a manager because everything looked disorganized. I blame Bojangles Management ! The only reason I gave a star was because it was required to leave a comment.
• LB

  Luke Baker

  Dec 28, 2025
  2.0
  I love Bojangles, always a fan of the food, but my goodness the service here is struggling. Had one person whose order had already been taken in front of me and they couldn't take my order for a solid 20 min. I didn't end up even being able to order, I think the staff may need a little assistance with how to run a "fast" food restaurant
• FC

  Frank Cancellieri

  Dec 27, 2025
  1.0
  Got the chicken sandwich and large dirty rice. The dirty rice tasted nothing like it normally does, didn't actually have any meat in it, and somehow smelled like cigarettes, so I threw it out. Disappointed.
• BR

  Brandon Rosenquist

  Dec 15, 2025
  1.0
  Absolutely the worst customer service of any fast food restaurant I’ve been too. 2 days in a row I’ve sat in the drive through for over five minutes with zero response. Drive around to window thinking the speaker was broken and greeted with attitude at window telling me to drive back around and wait. Restaurant was not busy at all. I typically take my crew to Bojangles 3-4 times a week. Just a different one across town. This will be the last time this one ever gets my business.

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