Chipotle Mexican Grill

2.5
307 reviews
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About

Mexican Restaurant
Chipotle Savannah Quarters is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2120 Pooler Pkwy, Pooler, GA
31322, United States

Hours

Reviews

2.5
307 reviews
5 stars
82
4 stars
22
3 stars
23
2 stars
23
1 star
157

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, floors, and food prep areas.

Customer Service

Customer service experiences varied widely; while some praised friendly staff, many reported rude and dismissive behavior from employees.

Food Quality

Several customers expressed disappointment with the food quality, citing issues like lack of seasoning, missing ingredients, and small portion sizes.

Management Issues

There were complaints about management, including favoritism and inadequate staff training, leading to poor service and operational inefficiencies.

Inconsistent Availability

Customers frequently noted that the restaurant often ran out of key ingredients, impacting their ability to order desired items.
  • NC
    Nathan Corrales
    Nov 12, 2025
    5.0
    Never had chipotle before, pretty good food but damn the $18 for a bowl is outrageous. Never coming back here again. I’d go to Moe‘s instead.
  • KJ
    Katie Johnson
    Nov 3, 2025
    5.0
    The blonde manager with glasses was fantastic ,friendly, organized, and kept everything running smoothly. She made the visit quick and enjoyable. Great leadership! Way better than the one by Sam’s!
  • EW
    eddie walton
    Oct 31, 2025
    5.0
    this is a pretty nice chipotle ! love love love it yhr one by sam’s club is nasty and slow , i love the chipotle by publix ! they will be seeing me again
  • ES
    Ebony Stallion
    Oct 25, 2025
    5.0
    Okay so boom… I placed an online order and amazing service. Diamontre is the best online person ever. He always makes sure everything is in my bag, and my food is right. His conversation is always a delight. His jokes are super hilarious. The manager Lilly is also a delight. She is hilarious also and his beautiful eyes .
  • TL
    Truth Londa
    Oct 12, 2025
    1.0
    When entering location we thought it would be better than the other Pooler location on Pooler pkwy . My oh my were we wrong this one is probably worst. Food bins low to empty when asked for items that were missing tall black male with glasses appeared to have an attitude about going to get items instead of restocking bar. He had what seemed to be a very nasty demeanor and no customer service. Bar could have a used a wipe down. Lettuce was old and wilted, when he retrieved another lettuce container he slung it so hard in the bin and threw container top on counter I’m wondering did get really want to work today. White young girl was sitting at a table with another younger black guy doing paperwork and playing talking on the phone. Ladies in kitchen and another younger black man behind the counter appeared to be the only ones that were working and attempting to clean up. Dining room tables weren’t cleaned we had to wipe it down before sitting down. Both locations need better management and maintenance on the staff. From my experience the store should have even lower rating than a 2.4. Will not be revisiting location. I’d rather take a chance at another one.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Savannah Quarters serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 2120 Pooler Pkwy?

Chipotle is open daily from 10:45 AM to 11:00 PM.