Service Issues
Customers frequently reported long wait times for orders, both in-store and for delivery, with some experiencing orders taking over an hour.
Staff Performance
While some staff members received praise for their hard work and friendliness, others were criticized for being rude and disorganized.
Food Quality
The quality of food was inconsistent, with some customers enjoying fresh and delicious sandwiches, while others complained about missing ingredients and poor preparation.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but there were also reports of unsanitary conditions and maintenance issues.
Customer Loyalty
Despite the issues, many customers expressed a strong loyalty to Jimmy John's, citing their love for the sandwiches and the brand.