Jimmy John's

2.9
276 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4870 Peachtree Industrial Blvd NW, Norcross, GA
30071, United States

Hours

Reviews

2.9
276 reviews
5 stars
100
4 stars
23
3 stars
21
2 stars
22
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and unprofessional.

Speed of Service

Customers consistently reported long wait times for both in-store orders and deliveries, contradicting the brand's 'Freaky Fast' promise.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.

Staffing Issues

The location appears to be frequently understaffed, contributing to slow service and operational inefficiencies.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and improper food handling.
  • JB
    John Burke
    Dec 29, 2025
    3.0
    Very slow service, unreliable inventory, and high prices.
  • KG
    Keeb Gerondo
    Oct 26, 2025
    1.0
    Ordered BOGO subs from this spot twice now and both times they leave out the second sub. Food is fine, just wish some eyeballs were being utilized
  • AS
    A S
    Oct 8, 2025
    1.0
    Food is decent. But guy working there has terrible attitude
  • BB
    BLH BLH
    Sep 3, 2025
    1.0
    The old crew turned the store around for the better and now the owner purposely took them out. Now they have like 4 ppl in there and they are slower than when it was only 2 working. This location has always been inferior to the one down the street due to the ownership but the old crew made best with what they had. And don’t expect ordering online will help - you can order ahead online and have to wait longer when you arrive vs just ordering at the store. Doesnt make any sense to me.
  • TT
    Tim
    Aug 20, 2025
    2.0
    Probably the most apathetic and unhappy staff at any chain I’ve ever been to. They are just miserable. Every time you come in it’s a great inconvenience to them, they never smile, they are always irritated, and you coming to get a sandwhich is always such a chore for them. And they end quality of the sandwhich always varies. There’s one fella that always seems to be there working and his attitude isn’t great but he’s at least always decent. They all just seem to be phoning it in/over it.