Business Details
About
Mexican Restaurant
Chipotle Norcross is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
954 reviews
5 stars
482
4 stars
205
3 stars
85
2 stars
46
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Inconsistent food quality was noted, with complaints about stale chips, undercooked chicken, and small portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, raising concerns about hygiene.
Customer Experience
While some customers praised the friendly staff and good food, many expressed frustration over their experiences, leading to a mixed overall impression.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect food being served.
- KWKevin Wiggins3 days ago4.0Before today, I hadn't been to a Chipotle in about 8 years. The person that made my food was so helpful that I had to ask her name and leave a review. Gigi let me taste both of the steak options before I decided, and she was kind to me and very patient. The steak was good, and my toddler enjoyed her steak quesadilla. I'm not a fan of the salsa options or the cheese dip, but the chimichurri is delicious. Overall, the friendly service is what will make me likely to return.
- SNSteven NguyenNov 14, 20252.0Usually i have no problem here but today my bowl has so much salt in it. I took a bite of my rice and I felt the crunch of salt as I bit. Too much salt. I have never experienced that at any chipotle before.
- ABAndrew BurroughsOct 19, 20253.0I like Chipotle. This one is near my house and I've been going to it for years. I feel like it's going down hill. It's small things like the fact the fountain machine ice dispenser has been broken for months. Stains on the grill walls. Staff wearing gloves and touching things they shouldn't...
- BMBrian MillerSep 28, 20253.0Chipotle, the reason for this rating is that there is hardly any meat on a burrito when I order it. This is not isolated just to this location. I don't know if it's a food cost issue, but I refuse to pay $8 more just to have a sufficient amount of meat on a burrito. When all I can taste is the rice and cheese, then there's a a problem. If you want to keep loyal customers, then you would be wise to instruct your staff to put more than a mere spoonful of meat in a burrito.
- LBLizbeth BolteadaSep 16, 20252.0Every single time I get chipotle from here, they mess up my order. It’s happened every single time! This time they forgot my Barbacoa and Pico :-( I’m so sad because I work 10am-12am some days and can’t drive up there to get this fixed. So frustrated with their service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Norcross serve?
Chipotle Mexican Grill in Norcross offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill in Norcross?
Chipotle Norcross is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Norcross offer pickup and delivery services?
Yes, Chipotle Norcross provides in-store pickup and delivery services for customer convenience.
Can I order Chipotle through a mobile app?
Yes, you can order via the Chipotle mobile app available on the Apple App Store or through their online ordering link.
Is Chipotle Norcross LGBTQ+ friendly?
Yes, Chipotle Mexican Grill in Norcross welcomes LGBTQ+ customers.
What is the address and contact information for Chipotle Mexican Grill in Norcross?
The restaurant is located at 5175 Peachtree Pkwy, Gwinnett, Norcross, GA 30092. You can contact them at +1 678-281-1990 or email ga.1652.norcross@chipotle.com.
Are there nearby gyms customers can visit before or after eating at Chipotle Norcross?
Yes, solidcore and Gym Source are nearby gyms where customers can work out before or after enjoying a meal at Chipotle Norcross.
What beauty and wellness options are close to Chipotle Mexican Grill Norcross?
Nearby options include Van Michael Salon, The NOW Massage Peachtree Corners, LaserAway for skincare and hair removal, and Bare Waxing Studio for waxing services.
Where can customers shop for clothing and accessories near Chipotle Norcross?
Customers can visit Fabrik Forum, Chico's, TALBOTS, Kendra Scott, Charming Charlie, and Claire's which are nearby clothing and fashion accessory stores.
Are there other dining options near Chipotle Norcross for trying different cuisines?
Yes, Cheeky (Mexican), Mojitos (Cuban/Caribbean), and Nando's (Portuguese chicken) are nearby restaurants offering diverse dining choices.