Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I can go to almost any Chick-fil-A and have a wonderful customer service experience. That was definitely not the case here.
Even the manager of the store was rude and acted like they were above working at a fast-food restaurant. When the manager behaves that way, the rest of the staff tends to follow the same attitude.
When we received our food, the drinks had no ice at all. I asked why there wasn’t any ice, and they said they were “low on ice.” I don’t even really know what that means, but I didn’t make a big deal about it and let it go.
A moment later another customer picked up their food and got a cup full of ice, so I went back up and said, “Hey, that customer just got a full cup of ice and my family got none—what’s going on here?”
The manager rolled their eyes, walked to the back, came out with a cup of ice, and said “Here, fill it yourself.” I couldn’t believe it. I’ve never had someone in customer service act that way.
After I sat back down, my wife noticed they had also forgotten her sweet-and-sour sauce, so I went back up and asked for it. The manager again responded in a rude and almost aggressive tone saying, “Well why didn’t you say that the first time?”
Overall it was a very disappointing experience.
GW
Geoffrey Williams
Mar 10, 2026
4.0
One of the few fast food restaurants that got more than 90% of the order correct. The speaker is clear and the staff is friendly.
MH
Matthew Heeter
Mar 7, 2026
5.0
Mcdonalds
DD
Dun Duncan
Jan 27, 2026
5.0
We had just a slight problem with our order, they were out of frappes—which was no big deal. Ms. Tammy was the sweetest person ever and seemed to genuinely want to help. Every word she said put a smile to my face. Felt like family! Food and order were great as well!!
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