Dairy Queen Grill & Chill

3.6
655 reviews
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Business Details

J & R Plaza, Newnan, GA
30265-1324, United States
(770) 252-1787
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
J & R Plaza, Newnan, GA
30265-1324, United States

Hours

Reviews

3.6
655 reviews
5 stars
261
4 stars
140
3 stars
103
2 stars
41
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and unacknowledged orders.

Cleanliness

Many reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unclean food preparation areas.

Food Quality

Customers frequently complained about food being cold, old, or improperly prepared, with some even reporting raw meat.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing issues with order accuracy and staff attitudes.

Management Issues

There were mentions of poor management practices, including staff not wearing gloves and lack of proper training for employees.
  • JH
    Jeffrey Hack
    Dec 24, 2025
    1.0
    Now I see that why they got a 3.6 it must be hard to find help because the African-American girl at the counter was very ignorant to me just for asking if they had any cake cakes one word answer, and a snarl is not how you do customer service. I would appreciate if the owner would reach out to me.
  • SN
    Samantha Norman
    Dec 22, 2025
    1.0
    To begin with, this review isn't even worthy of one star but since I had no choice, one star it is. DO NOT recommend. Went to the drive through tonight (12/22/25 @ 7:45pm) and received the WORST service ever received at any Dairy Queen. Gave my order at the speaker, did not get a confirmation, only an "mmhmm" and "pull around". Got to the window, was not acknowledged, a young man proceeded to stick his hand out of the window, never said a word, never said a total but I gave him my card. He handed me my blizzard, with no lid or napkins, and a spoon already stuck down into the ice cream. He never offered or asked if I needed a lid or napkins. He never said thank you, come again, nothing! And, on top of all this, his underwear was clearly visible and his pants were well below where any decent human being would wear them. I will NEVER darken this location's doorstep again, and I will never recommend anyone go there.
  • JL
    John Lester
    Oct 19, 2025
    1.0
    Skipped the backed up drive through and went inside to order. Absolutely the filthiest fast food restaurant I have ever been in. Entered filthy front doors and it went downhill from there. Inside floors walls and everything else looked like a 3rd world hovel. Won’t go back. May have to call the health Dept and urge them pay the DQ a visit.
  • IO
    Ivanna Osma
    Oct 9, 2025
    1.0
    Found what looked like a red pubic hair or beard hair in my blizzard. Pulled it out of my mouth and immediately gagged.
  • TT
    Tha_real _lolo (Tha_real_lolo)
    Sep 11, 2025
    1.0
    Food was old I was only person in line and prices are higher there … they don’t answer the phone …. So you will waste your gas going back … I literally threw the food away and starved ….. don’t waste your hard earned money on crap like I did
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Newnan offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.

Where is Dairy Queen Grill & Chill located in Newnan, GA?

It is located at J & R Plaza, 1700 Highway 34 E, Newnan, GA 30265-1324, USA.