Arby's

3.9
1938 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2154 Mt Zion Pkwy, Morrow, GA
30260, United States

Hours

Reviews

3.9
1,938 reviews
5 stars
874
4 stars
476
3 stars
267
2 stars
113
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food, even when few customers were present.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, poorly prepared, or incorrect orders.

Customer Service

Several reviews highlighted issues with rude or inattentive staff, impacting the overall dining experience.

Cleanliness

The restaurant was noted for its cleanliness, with many customers appreciating the well-maintained environment.

Order Accuracy

A significant number of reviews mentioned problems with incorrect orders and lack of attention to customer requests.
  • AC
    Anthony Cortez
    Dec 29, 2025
    2.0
    Giving a 2 because the guy hanging up posters outside was very nice and not his fault. The woman in drive through acted like I was bigger her for ordering then after being told to pull up ( wait over 10 mins for in drive through while no one is there ...) she didn't give me my drink so I back up and no sorry no anything.. horrible customer service
  • LL
    Lyrical
    Nov 28, 2025
    5.0
    They were a little slow, but the food was very good and the staff friendly.
  • RP
    Rebecca Phillips
    Nov 26, 2025
    5.0
    It was around 9pm and I used their drive-through. I was worried about getting fresh food. BUT, everything was good, fresh and hot! One of the better Arby's around. Their employees were friendly and the whole experience was great! I recommend this place! Thanks!
  • MM
    meseybaby
    Nov 21, 2025
    1.0
    Literally the worst there could be nobody in the restaurant or drive thru and it still takes eternity to get lukewarm behind food… Arby’s is good but this location is trash
  • SO
    Sara Ofield
    Oct 25, 2025
    1.0
    I am posting this because after scanning through reviews the young African American women at the drive thru is just RUDE. Honestly I have NEVER been to Arby's but wanted something different from McDonald's. I tried the Gyros sandwich as I didn't want a burger. First I waited at the order taker for awhile!! When I said hello because no one said anything she rudely said WAIT A MINUTE. I said to myself OK. I got to the window and the young lady no smile no greeting no nothing. I asked just to be sure that I was getting a coke zero. Her response was all I can describe as snotty and I was kinda surprised. I was asked to pull forward. Waiting a LONG time when she came back out and asked me what I had ordered. So I waited again. Finally was brought out no sauce no condiments and dry. So if you are the owner and you read this you really should address the customer service situation. It's sad because based on other reviews people are not returning. It's in a prime location. Staff should be polite and have great customer service!!