Wendy's

3.5
750 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1117 W.Spring Street, Monroe, GA
30655, United States

Hours

Reviews

3.5
750 reviews
5 stars
292
4 stars
160
3 stars
102
2 stars
51
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness and dismissive attitudes from staff.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Wait Times

Long wait times in the drive-thru and for food preparation were commonly mentioned, with some customers waiting over 30 minutes.

Food Temperature

Several reviews noted that food was often served cold or not fresh, impacting overall satisfaction.

Management Issues

Feedback indicated significant problems with management, including lack of support for staff and poor customer interaction.
  • DT
    Dieu Tran-Pearson
    Oct 31, 2025
    1.0
    Service was extremely slow. They hold back the whole line for 40 minutes just to serve for one order, and they did not even ask the customers to pull around and wait to respect other customers time.
  • JF
    Jennifer Fields
    Oct 13, 2025
    1.0
    Wesley the manager needs to be fired!! Went in the store due to drive through was long. The manager was taking orders at the DT. The man tried to take my order and asked the manager to clear the POS system due to things being on I didn't order. Manager Wesley told him "I'm taking orders and I'm not doing it at the moment make her wait." He apologized for my wait said there was nothing he could do until Wesley cleared it and that DT might be faster. Another worker came to clock in and she tried also trying to take the order and walk to talk to the ones making food. She even apologized for managers behavior. After about 10 mins Wesley finally clears the screen. The food was cold once I got home and NOTHING was offered for the rudeness of that manager. I feel SO bad for the workers, I can't imagine how many times they have to apologize for poor management. There are a total of seven to 10 employees working.
  • JS
    J Sparks
    Sep 20, 2025
    1.0
    This Wendys is currently terrible. Its been getting worse over the last few months a few good times hit or miss tonight was deplorable. Took 45 minutes to get food in the drive thru 10 mins waiting to get to order screen another 20 mins sitting in silence until my order was rudely taken and then another 15 waiting to pay and recieve food. Dude in the red Pollo with the cursive tattoo on his forearm was short and dismissive slamed my drinks on the counter and then pushed them at me through the window. I am a pretty patient person if at any point dude had apologized for the wait or had not been rude to me I wouldnt have even bothered leaving a review would ha e just kept hoping my local wendys would get better in silence. If you have the option go the the one in Bethlehem its a 20 minute drive but its worth it they always knock it out of the park.
  • CJ
    Cheryl Johnson
    Sep 6, 2025
    5.0
    Food is ggod with decent variety, service good. Thanks!
  • LL
    Levonix
    Sep 2, 2025
    1.0
    Possibly the worst drive thru to exist, stop pulling forward so they can cheat their timer. Corporate needs to see how poorly this store runs.

Frequently Asked Questions About Wendy's

Is Monroe Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.