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Dairy Queen Grill & Chill

3.8
(672 reviews)
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Business Details

614 E Spring St, Monroe, GA
30655-2310, United States
(770) 267-3115
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
614 E Spring St, Monroe, GA
30655-2310, United States

Hours

Reviews

3.8
672 reviews
5 stars
300
4 stars
151
3 stars
109
2 stars
42
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of pleasant and rude interactions, with some customers noting friendly staff while others experienced poor service and unprofessional behavior.

Food Quality

While many customers enjoyed the ice cream and some food items, there were numerous complaints about food being cold, poorly prepared, or not meeting expectations.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and drive-thru, with reports of dirty floors and unsanitary conditions.

Speed of Service

Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported during busy hours.

Value for Money

Many customers felt that the prices were high for the portion sizes and quality of food received, leading to dissatisfaction.
  • IJ
    Isabell Jayleen
    Jan 27, 2026
    2.0
    Everyone I spoke with was very pleasant and kind. I called as soon after they to order a specialty ice cream cake and then was told to call back in 15 minuets. I called back in 30 and the lady took my order and was even able to do it for same day pickup at 3:30 which was very appreciated. I want to thank the staff for their best efforts for that. My only disappointment was the presentation of the cake itself. It was very messy and looked like a child wrote on it. The icing dollars were very squiggly as well. I was given a plastic container with it with a dirty sticker with who knows what. The lady saw me picking at it to try and take it off and she even took some off the gunk off herself. The icing in happy birthday had a weird blue hard chunk of something. As well as the cheesecake boarder , I had to ask for some more pieces as there wasn’t hardly any, only 8 individual pisces around the cake it was.
  • TC
    Tammy Crakes
    Jan 7, 2026
    5.0
    Nice staff and good food!
  • RR
    R Robinson
    Dec 23, 2025
    5.0
    This location in Monroe has chocolate soft serve, yummy. The strawberry shake lacked flavor or fruit bits, very disappointing. The store was very dark inside, so no dining in.
  • TA
    Terrill Albright
    Dec 4, 2025
    5.0
    Love the hot fudge sundaes!
  • RH
    Robert Hall
    Nov 7, 2025
    5.0
    What can you say?? Great tasting food that's not healthy for you,but I don't care!!!
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Frequently Asked Questions About Dairy Queen Grill & Chill

Where is Dairy Queen Grill & Chill located?

Dairy Queen Grill & Chill is located at 614 E Spring St, Monroe, GA 30655-2310, USA.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:30 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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