Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I visited this McDonald’s location at 8:00 AM at 200 Jonesboro Rd, McDonough, GA 30253, and was refused service at the counter.
I was told to use the kiosk or go through the drive-thru, even after clearly explaining that I only had cash and do not have a vehicle. No alternative was offered, and I was effectively denied service as a paying customer.
The employee was dismissive and unprofessional throughout the interaction. When I asked for her name, she refused to provide it.
The situation escalated unnecessarily when the police were called, despite me simply attempting to place an order and resolve the issue.
This reflects a serious breakdown in basic customer service, judgment, and accountability. Refusing service to a paying customer and escalating it to law enforcement instead of resolving it appropriately is unacceptable.
This situation warrants immediate management review, staff retraining, and clear enforcement of customer service standards. I am requesting follow-up regarding how this will be addressed.
EO
Elizabeth Ovando
Mar 16, 2026
5.0
Fueron amables y muy rápidos
AS
Alexis Smith
Mar 2, 2026
1.0
I visited this location on March 2, 2026 around 7:10 PM and had a disappointing experience at the drive-thru window. When I mentioned that one of the Happy Meals was missing apple slices, the employee in a red shirt immediately cut me off and insisted both meals were rung up with double fries. I had already checked my receipt before saying anything. When she returned to the window, I was trying to explain that I was also missing an apple juice, but she shut the window while I was still speaking. I did eventually receive the missing items, but the way the situation was handled felt dismissive and disrespectful. Mistakes happen, but basic courtesy toward customers goes a long way.
NA
N O S T A L G I A
Feb 6, 2026
1.0
I ordered off of doordash, took more than 30 minutes to make my food. Had my dasher change 3 times, just for me to then have to cancel the order. Would not order from here again!!
What are the regular operating hours of McDonald's in McDonough, GA?
McDonald's in McDonough, GA is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Fridays and Saturdays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open from 5:00 AM to 1:00 AM Sunday through Thursday and until 2:00 AM on Fridays and Saturdays.
What delivery services does McDonald's in McDonough provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's delivery online?
You can order delivery online through their website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What payment options are accepted at McDonald's McDonough?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, WiFi service is available at McDonald's in McDonough.
Are there nearby fast food restaurants close to McDonald's McDonough?
Nearby fast food options include Chick-fil-A, Wendy's, and Burger King, offering alternatives for chicken, burgers, and more.
What are some nearby dining options besides McDonald's?
Other nearby restaurants include Truett’s Grill, Chili's Grill & Bar, Golden Corral Buffet & Grill, and Yuki Japanese Restaurant, providing a variety of cuisines from American to Japanese.
Are there entertainment or shopping venues near McDonald's McDonough?
Yes, nearby entertainment and retail include Game Stop (video games and arcades) and Hibbett Sports (shoe and bicycle shop).
How can I benefit from the MyMcDonald's Rewards program?
By joining the MyMcDonald's Rewards program, you can earn points with every purchase that can be redeemed for free food.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: