Panera Bread

Reviews

• AK

  Ary Kl

  Nov 16, 2025
  5.0
  Jaiden (sorry if I misspelled it) made my whole day yesterday. He went above and beyond for me and was so sweet while doing it. I will forever come back to this location just for him! Thank you Jaiden you were such a blessing to me and my family!
• YC

  Yael Curry

  Nov 12, 2025
  1.0
  Went thru drive thru the person at the drive thru ask me to hold and than yelled at me like what’s your order
• TH

  Tiffanie Henderson

  Nov 11, 2025
  5.0
  I am definitely not one who believes the customer is always right. I do, however, believe in setting reasonable expectations in a professional and polite way visiting this location today I can honestly appreciate and respect the general manager and how she redirected a concern I had and set proper expectations for my visits moving forward, but also accommodated me reasonably so that I was satisfying with my meal. I walked into the location after ordering online because I was unhappy with the portion size that I received by my perception. It was less than what I have received previously I entered the store. Location waited my turn in line And politely asked Zoe if my salad was portioned properly she professionally and politely advise me that my salad was portioned reasonably, but a little under what the normal portion was she comprehensively explained to me that she is properly training her team to portion their food properly and explain that previously Things were not portioned the same for every experience. She quickly made my salad, but took the time out to explain to me step-by-step what to expect moving forward again. This is not a complaint. This is a kudos, especially to Zoe‘s leadership. I sincerely appreciate her setting reasonable expectations for what I am getting when I order from her location moving forward And I will be ordering from her location moving forward now knowing exactly what I should be getting every time thank you Zoe for your courteous approach and your professionalism. This is customer service to where it is mutually beneficial for the customer and the business. This is how it should be done. Zoe in my opinion is leading the way.
• DB

  Daniel B

  Nov 7, 2025
  1.0
  Review of Panera Bread – Visit on November 7 at 8:45 PM I had a deeply disappointing experience at this Panera Bread location. I arrived at 8:45 PM, well before closing time, and placed my order with the cashier at 8:52 PM. Everything seemed routine until I was abruptly informed that my food couldn’t be prepared because the soup I ordered was no longer in stock. When I brought this to the attention of the front counter staff, he appeared genuinely surprised and went to check on the situation. What followed was even more upsetting—one of the kitchen staff laughed while discussing my order, showing a complete lack of professionalism and respect. I then asked to speak with the manager, hoping for resolution. Unfortunately, she seemed overwhelmed and unsure of how to handle the situation. Her demeanor reflected poor leadership and an inability to manage her team effectively. When I mentioned I would be contacting corporate headquarters, she responded with indifference, saying, “I don’t care.” This experience was unacceptable from start to finish. The lack of communication, disrespectful behavior, and absence of accountability left me with no desire to return. I strongly urge Panera Bread to reevaluate its closing procedures, staff training, and customer service standards. I will not be dining here again.
• DB

  Danielle Braswell

  Nov 3, 2025
  1.0
  My order was wrong and they wouldn’t do anything because I didn’t have receipt but it’s because they didn’t give me one

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