Dunkin'

Reviews

• TM

  True Reviews For Consumers (Mamisonga)

  Nov 10, 2025
  1.0
  Service is slow and terrible Donuts are horrible Hashbrowns taste like grease.
• NW

  Nichole Walker

  Oct 28, 2025
  2.0
  Disappointing… to say the least! I was this Dunkin’s top customer (in my head lol). I was going EVERY. SINGLE. DAY. sometimes twice a day. That is until… Everything went downhill! And really it seems like it was when the remodel happened. Once this location reopened after the remodel, the taste of the coffee itself has changed. It’s became almost sour tasting, no matter what time of day I go. Then, if I get cream or milk that part tastes very dusty or just not right or not fresh. If you add in flavor shots they don’t do full shots so you don’t get any flavor, even though you pay for it, especially when mobile ordering. I would get the same thing most times and it would rarely be consistent from day to day. Then speaking of mobile ordering, if you get food and a drink, they completely forget your food half the time or don’t get your doughnuts right. Then they move so slow and not in no kind of hurry to prioritize the customers. Most of the employees don’t thank the customers, it’s almost like it’s a bother to have to give me my order. Very unwelcoming. Between the horrible inconsistent tasting coffee and the unwelcoming atmosphere, I don’t really go anymore. If I do, it’s because i really want some doughnuts lol.
• JM

  Jasper McCrea

  Oct 23, 2025
  5.0
  Customer service was good and quick.They didn't tell me when my order was ready however. They just put on the counter.
• BC

  bobbi chambers

  Oct 14, 2025
  1.0
  I want to start this out by your company. Runs behind your leadership leads the unprofessionalism. That is shown to all the residents in Ola. By the store manager, would the white hair? She continues to stand behind the scenes at the food line that she's working consistently. I watched it on multiple occasions. Had neighbors and friends in the area. Even talk to me about it while I'm in the store. I had to quit coming for a long time. Cuz it's just out of control, started trying to come back hoping maybe it got better with being the same thing. When management's cussing and talking about the customers to the employees in front of other customers instead of focusing on the job at hand and taking care of your customers. Customers, it becomes out of control on this morning.I could not hold back anymore.I am writing this review. Because the unprofessionalism and the aggressiveness that was in the store this morning out of control was not the word. I watched it with several people that were working side by side. Not only the store manager, but the ones working side by side with her to the point. That was the elderly man in front of me. They kept going back-and-forth with him. He ordered a simple cup of coffee, whipped cream and sugar. It was so bad that by the time he left the store, he was completely outside of himself. Ran slap into the door spilled coffee all over it on the floor not one time was anybody like? Are you okay? Can I help you? The man just proceeded to walk out the door after the coffee went everywhere. I'm just saying I don't know how owners can let things get this far. That your customers have to leave your store that distraught. Upon me receiving my order, the guy hands me a medium and small and says, laughs in my face. And says, sorry, we're out of large. So you're gonna have to get a medium and a small Don't know what the aggravation level is that people have to put that off on their customers when they're simply just trying to get a cl a coffee to start their day.I have been a dunkin' fan through and through.Have come to the store since I moved to ola.Would the first manager that started it?Christine is the whole reason.I started drinking coffee to begin with.Don't know where these owners lost the love for their store and their customers.But I wish by some chance they would get it back
• KM

  K .Morris

  Oct 6, 2025
  1.0
  Staff is extremely rude and unprofessional in an open kitchen. Cussin and insulting the previous staff on last shift. They need to learn customer service and professionalism. While waitin for my incorrect order I witness a woman waiting in the drive thru for 5 minutes and no staff greeted her.

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