Business Details
About
Mexican Restaurant
Chipotle McDonough is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,325 reviews
5 stars
443
4 stars
201
3 stars
128
2 stars
120
1 star
433
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Availability
Frequent complaints about the restaurant being out of key ingredients, such as chicken and rice, causing long wait times and dissatisfaction.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty counters and overflowing trash.
Service Speed
Customers consistently noted slow service and long wait times, particularly during peak hours.
Food Quality
While some customers enjoyed the food, many reported issues with undercooked or poorly prepared items, leading to disappointment.
- KCKaren CampbellNov 17, 20253.0The food wasn't fresh and they were out of guacamole and vinegarette dressing.
- CWChantanice WestNov 11, 20251.0This is one of the worst chipotle I have ever been to. The workers are too busy socializing to put customers first. They always out of something. I came the other night and they were out of most of the sides I wanted. Granted it was an hour before close but I wanted cheese and beans. You mean to tell me in an hour it’s okay to be missing both. Get it together.
- BIBONNIE ISOMNov 6, 20251.0Dear Micheal Sheffield, My name is Teneica Isom and I sorry to bother you about your branch. This is a distasteful email due to the management at Chipotle in McDonough-Hampton. Your manager on duty at this moment 11/06/25 1:35pm is being really rude to customers and staff members. It was noted by the cook that you all are short staffed today. I woke up this morning, wanting chipotle. My first stop was Bellamay Strickland for an estimate on my car. The secretary had ordered Uber Eats from chipotle. She was on the phone discussing how her order was wrong. Unfortunately the manager was unapologetic and rude. I proceeded to Chipotle, giving grace on someone else’s behalf. I waited on more chicken to be cooked for about 10 minutes. I was still optimistic about the outcome. The manager came out the back with a disgusting performance. It was about 4 pieces of carne asada left when the person next to me asked for more. I stated to the other employee that I would pay the extra for the meat. It was not a full portion. Instead of asking she informed him that I would be charged double for the meat. Even though I don’t have a problem with paying. I asked for a full portion of the meat. She rudely asked the cashier “to more get an away from down here” and proceeded to down talk the young lady capabilities. Long story short, she is running off your great employees. I advise that to focus on the numbers that are sure to drop if she stays in charge. Have an amazing day!
- LMLee MckayNov 1, 20251.0Arrived at the restaurant around 4:45. It wasn’t busy and clearly not during the lunch rush. Unfortunately, the store had very little food prepared, causing me and several others to wait about 20 minutes. When my friend finally received her meal, it was cold. Completely unacceptable — I won’t be returning.
- LBLaRhonda ButlerOct 26, 20252.0Staff is unprofessional. Granted they are young but they lack manners and basic home training. Waited 20 minutes in line just to order. No brown rice, black beans, nor chicken was ready. An employee was using a thermometer to check the heat quality of the food. She never washed off the thermometer, just used a paper towel, and went from the meats, to the beans, to the Queso and more.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in McDonough offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours for Chipotle Mexican Grill in McDonough?
Chipotle McDonough is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in McDonough offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in McDonough?
You can order online through their website or the Chipotle app using the provided order links.
Is Chipotle Mexican Grill in McDonough welcoming to LGBTQ customers?
Yes, this location is welcoming to LGBTQ customers.
Where is Chipotle Mexican Grill located in McDonough?
It is located at 1442 Highway 20 W, McDonough, GA 30253, USA, in the Henry sublocality.
Can I earn rewards or get special offers at Chipotle Mexican Grill McDonough?
Yes, by signing up for Chipotle Rewards, you can get exclusive offers and earn free food.
What other dining options are near Chipotle Mexican Grill in McDonough?
Nearby dining options include Panera Bread, Cowboy Chicken, Marble Slab Creamery, Great American Cookies, Firehouse Subs, Miyako Japanese Sushi & Steakhouse, Starbucks, and Tutti Frutti.
Are there any health or wellness stores near Chipotle in McDonough?
Yes, nearby health and wellness stores include The Vitamin Shoppe, Aspen Dental, Motto Clear Aligners, DePoe Eye Center, and Arrowhead Clinics.
What nearby places can help with everyday needs near Chipotle in McDonough?
Nearby places for everyday needs include Sleep Number furniture store, Zales jewelry stores, Coinhub Bitcoin ATM, USAA ATM, Sports Clips Haircuts, Designer Tan beauty salon, GEICO Insurance Agent, Mr. Fix It iPhone and Computer Repair, and Professional Women Entrepreneurs for community services.