Brand Certified
Wendy's
3.3(770 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
2961 Shallowford Rd, Marietta, GA
30066, United States
Certified by Wendy's • Mar 01, 2026
(770) 973-1700
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ga/marietta/2961-shallowford-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.3
770 reviews
5 stars
257
4 stars
159
3 stars
101
2 stars
57
1 star
196
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some staff being friendly and attentive, while others are reported as rude and unprofessional.
Food Freshness
Many customers complained about receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Wait Times
Customers frequently reported long wait times in both the drive-thru and inside the restaurant, often exacerbated by understaffing.
Cleanliness
Several reviews mentioned unsanitary conditions, including flies in the restaurant and dirty tables.
- MBMs. BoyceFeb 14, 20265.0I went through drive-thru to this location today for lunch and my fries were cold. I didn't make it far, so I came back and went inside to get a fresh order. The African American young lady with the long braids and nicely manicured nails was extremely polite and professional. She was very polite, attentive, courteous to ALL of her customers from what I observed while waiting on fresh fries. She is the reason for this 5 star review, if more people in customer service performed in this manner problems wouldn't be a problem!!! That Coke was popping, it was strong as heck!!!
- NKNathan KloosJan 17, 20261.0Just went here and the food was awful. Completely inedible. And they made me wait for my order which was just one combo meal. The food was cold even after waiting for my order. The lettuce was soggy and gross and the fries were overcooked and cold. Do yourself a favor and never eat here. They need to clean house and get a new manager.
- JTJustin ThompsonJan 5, 20265.0Came in for lunch on a Monday. Employees were super nice, food was quickly cooked to order and served hot, and our order was correct. This location is one of the best.
- SMswapan mondalDec 30, 20255.0Visited many times over the years. Many times I used to bring my dog for take out order. The person at the counter knew chicken nuggets were for my dog! Never faced any issue so far. Nice!
- SSS SDec 21, 20251.0I’m beyond disappointed with my experience. I’m not one to ever write a bad review but I went through the drive through in hopes it would be fresher and hot. We ordered 50 nuggets, 2 junior bacon burgers, and two fries. Our fries were cold, the lettuce on the burgers are soggy and the burgers were cold and no bacon. The nuggets are half hot and half cold as if some were just sitting there. Looked like the workers were just sitting on their phones when we pulled up and seemed as if it was an inconvenient for them to get up. Highly disappointed with this especially when I wanted something easy after working a 10hr shift.
Frequently Asked Questions About Wendy's
Is Shallowford Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's on Shallowford Rd in Marietta?
The drive-through is open from 7:00 AM to midnight Monday through Saturday, and from 7:30 AM to 11:00 PM on Sunday.
Is breakfast served at the Wendy's located at 2961 Shallowford Rd?
Yes, this location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Does this Wendy's accept card payments, and which types?
Yes, Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Where can I find the menu and order online for this Wendy's?
You can view the menu and place orders online at https://order.wendys.com or via the mobile app by selecting the Marietta Shallowford Rd location.
Is drive-in dining available at Wendy's on Shallowford Rd, Marietta?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery where available.
How can I provide feedback or contact the Shallowford Rd Wendy’s location?
You can contact them by calling (770) 973-1700, use the Customer Care Live Chat on their Contact page, or complete the Wendy’s Customer Satisfaction Survey online.
Are Wendy’s gift cards available at the Shallowford Rd location?
Yes, gift cards can be purchased in-restaurant, through retailers, or ordered online at the Wendy’s gift card portal.
What nearby restaurants or points of interest can I visit around Wendy's on Shallowford Rd?
Nearby food options include Taco Bell and Rosa’s Pizza. For shopping or services, Highland Plaza shopping center and Walgreens pharmacy are close by.
Can I find fitness or health-related services near Wendy's on Shallowford Rd?
Yes, Crunch Fitness - East Cobb gym and The Joint Chiropractic clinic are nearby, ideal for combining a workout or wellness visit with a meal.
What banks or financial services are available near this Wendy’s location?
PNC bank, Ironstone Bank, and First Citizens Bank are located nearby for your banking or ATM needs.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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