Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and long wait times.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and frequent mistakes, leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty play areas and restrooms.
Food Quality
While some customers praised the food, others reported cold or poorly prepared items, indicating inconsistency in food quality.
Management Issues
Multiple reviews pointed to problems with management, including unhelpful and rude managers, contributing to overall dissatisfaction.
AA
AJ
6 days ago
5.0
Denise is the manager there on the morning shift and she really knows how to go above and beyond with her customer service. I came a few mins before they opened but she still let me in and took my order. I got fresh food and everything.
EU
Emmanuel Umoren
Feb 15, 2026
3.0
Friendly service but I always get honey mustard when I use the app to ask for plain honey. Not sure if that's a southern culture thing. They also can easily get orders wrong with changed items. Eg, we asked for a quarter pounder with nothing but cheese and bacon and we got everything no mustard.
SM
Stacy Mander
Feb 9, 2026
1.0
I don’t know about every day but last night when I went, the place was disgusting the soda machine was running so they’re just flowing out of it no ice. The same lady kept asking me what I was waiting for over and over again after I already told her even after I was told my food was ready. I had to wait another 15 minutes. my three year-old twins were playing in the play area and another child scratched my son‘s arm to where the skin was coming off. they gave away so much food because they kept getting orders wrong or forgetting stuff or making people wait. One guy got called a liar when he said he was missing some chicken nuggets.
GG
Gerald Gober
Feb 8, 2026
3.0
Grabbed a quick bite, service was ok, but something had them held up for a while.
DH
Dennis Hawkins
Jan 30, 2026
4.0
Good food. Mostly good service but at time the younger employees do not smile repeat orders or check to make sire you have the requested condiments (even for online orders). Be sure to check your food before you leave.
This morning the man at the first window was amazing. Was energetic friendly repeated my order. Most like a manager or GM, different vibe at the 2nd window. The ladies were just going through the motions of pushing orders put the window.