Customers frequently reported extremely slow service, with many experiencing long wait times for their orders.
Customer Service
There were numerous complaints about rude and unhelpful staff, with several customers feeling dismissed or ignored.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to customer requests.
Food Quality
While some customers praised the food, others reported inconsistencies in portion sizes and ingredient quality.
Management Issues
Several reviews indicated a lack of effective management, with complaints about understaffing and poor handling of customer complaints.
DE
David Elyea
3 days ago
2.0
The restaurant was very understaffed when we went and so several issues such as the diet coke fountain being out as well as mistakes with an in-person order (we had to place 2 orders to get all our food).
KC
Kaylee Chavous
Jan 4, 2026
5.0
I had an outstanding experience at Jimmy John's thanks to Alex. He was incredibly knowledgeable about the menu, answered all of my questions, and provided service in record time—my order was ready in about 30 seconds! I left extremely satisfied and genuinely believe Alex deserves to be considered for a managerial role. I’ll definitely be coming back!
RL
Rebecca Lanier
Dec 10, 2025
1.0
The slowest place in existence. Do not order delivery unless you want it to take over two hours...
CC
CC
Dec 10, 2025
1.0
I came here ordered a sandwich & there was hair in my sandwich. I called the next day due to no one answering the phone day of and asked to speak to the manager. Here you see pictured below is the manager. She has a very rushing, rude attitude. She told me that she would remake my sandwich. Then when I came to the store, she’s literally throwing my sandwich together, rushing, not listening to any of my directions and how I want my sandwich prepared. Then proceeds to tell me they’re really busy and they don’t toast sandwiches when I see a picture that says make any favorite toasted on French bread. As a manager, if you’re going to try and rectify the situation, you would think you would have the right attitude behind it so that the customer will come back. I’ll never come back to this location.
GA
Gregory Agen
Nov 23, 2025
4.0
Similar to subway, but friendlier staff in my opinion.