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Jimmy John's

3.1
(228 reviews)

Business Details

270 Cobb Pkwy, Marietta, GA
30060, United States
(770) 575-3052

About

Sandwich Restaurant

Location

Jimmy John's
270 Cobb Pkwy, Marietta, GA
30060, United States

Hours

Reviews

3.1
228 reviews
5 stars
88
4 stars
28
3 stars
14
2 stars
17
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness and lack of acknowledgment from staff.

Food Quality

Numerous reviews mentioned issues with food quality, including incorrect orders, skimpy toppings, and unsatisfactory sandwich preparation.

Operational Issues

Frequent complaints about the location being closed during posted hours and delays in order fulfillment, particularly for delivery.

Management

Mixed feedback on management, with some praising new management while others criticized the overall lack of professionalism and care.
  • SW
    Skye Watkins
    5 days ago
    5.0
    My friend and I come to this location at least once a week for lunch and lately it’s been teetering downwards in all ways except one: Monica. Every time we eat here there are a few constants: There’s only one person working, it’s always busy & (if it’s raining) the ceiling is always leaking. But the most noticeable constant is Monica’s consistently positive attitude. She greets every customer politely when they walk in, she gives realistic expectations for when she’s in the weeds & she handles negative criticism given by impatient customers with grace. Just today she was managing leaks in the ceiling on top of all of her normal duties, and yes she washed her hands in between. Monica is a powerhouse of positivity and I hope every Jimmy John’s location has a team member as incredible as her. But GET HER SOME HELP AND FIX THE ROOF.
  • EB
    E C Bravo
    Feb 6, 2026
    5.0
    Best JJ sandwich I’ve had! One man show made some incredible sandwiches. He was prepping and handling the register and making sandwiches and husband son and I really enjoyed our dinner. Thank you! You are appreciated.
  • KO
    Kevin O'Leary
    Feb 5, 2026
    5.0
    Walked in, placed a large order and the super nice lady working there knocked it out in no time while handling all the walk in customers. Very impressive customer service
  • LL
    Luis
    Jan 6, 2026
    1.0
    Goofy service that they do here .
  • JP
    Jillian Prince
    Dec 4, 2025
    1.0
    Absolutely the worst location, hands down. Beyond their inability to make a decent JJ sandwich, they now require customers to sign a receipt just to pick up mobile orders. This is the ONLY location I’ve been to that does this. Reporting it to JJ tonight. It’s an obvious attempt to manufacture a sense of obligation to tip. You’re a QSR, not a full-service restaurant — customers shouldn’t be pressured into tipping for basic order pickup especially when you don’t make a low, tip reliant wage. Grow up. The service is consistently apathetic. The employee working tonight didn’t even look up when I walked in, let alone acknowledge me. It’s unprofessional, awkward, and frankly insulting to the customer experience. I’ll be taking my business to a different location that doesn’t rely on guilt tactics or indifference.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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