Chipotle Mexican Grill

Reviews

• KO

  katelyn orlando

  6 days ago
  1.0
  0 customer service. Will have multiple workers standing around in the back while the line to order is to the door. Quality of food is also poor, as the meat is consistently burnt or not available. I’ve never visited a worse chipotle. The lack of care from the owner, the managers, and the workers speak volumes.
• DW

  Dominic Wohlrab

  Feb 12, 2026
  1.0
  Went to get two bowls left with one bowl. They’re changing meats in the middle of the ordering and left my bowl to the side never coming back to it. When somebody came back to run the front line. They immediately ignored my order and went to work on somebody else’s order leaving me looking at the meat. I wanted for five minutes and decided to just walk out watching the guy who is helping me set up a blender. I don’t need guys I need my food. And to the guy setting up the blender I appreciate your initiative in making the vinaigrette.
• RS

  Rowan Sullivan

  Feb 9, 2026
  1.0
  Dude that has some pink hair that worked at 2:40 on 2/9 is terrible at his job. Been on more than one occasion when serving me and he always screws it up somehow by either making my burrito fall apart or putting stuff I don’t ask for like sour cream in there. He also didn’t realize he did any of this. If this guys working please don’t let him be the one to take your order! P.S - it’s a good Chipotle normally but as of late I’ve not seen it at its best. It’s one of my favorite restaurants but if they keep hiring staff that half ass everything then they’re going to be shut down. Chipotle, PLEASE HIRE GOOD PEOPLE!!!
• GG

  Gregory

  Feb 9, 2026
  1.0
  The Chipotle on Johnson Ferry Rd is the the worse restaurant I have ever visited. The customer service was the worse, with the most unprofessional employees I have ever experienced. Multiple food pans empty, and messy food counter. There was no urgency to serve the customers, considering at the time there were only 2. The server began preparing a customer's order and was informed by the customer that was not what she requested. The server/order taker returned the rice to the pan. Ugh! There were no veggies, no steak. The server informed the customer it will be 5-10 minutes before it would be ready. The customer said she woud wait. Instead of assisting the next customer in line, she proceeded to clean the grill. I asked her if she was going to wait on the next customer, or was there anyone else available to assist with the ordering. No response, as she continues to clean the grill. An employee comes to replenish the empty veggie pan, she did not acknowledge any customers. You would think she would have offered some assistance, it wasn't as if there was a long line (Just 2 customers). There were 5 employees that I could see, each performing various tasks, cutting meat, replenishing empty veggie pans, cleaning the grill, etc. But no one came to take orders. I asked the server again, if there was anyone else available to take orders. The employee that took the initial orders proceeded to tell me how busy it was earlier. I don't understand what that had to do with the present moment. Beat the heck out of me. As she continues to tell me how busy it was earlier, and how busy everyone is, I asked, "What kind of customer service is this? Customers should be a priority over tasks, and explaining the importance and value of good customer service. No response, just a confused expression. Now, while she is engaging me in conversation, with all the reasons the customer's order couldn't be taken and how busy they were earlier, she could have taken the order herself. She proceeded to tell me about an employee taking out the trash. That was it, taking out the trash couldn't wait, but the customer can. How important the trash must be. Only 2 customers. Time wasted for terrible service, no food. NEVER AGAIN will I frequent a Chipotle. I was warned and told numerous times, you don't want to eat at the Chipotle on Johnson Ferry because of the service. I just had to experience it for myself. Telling myself that it can't be that bad. Lesson learned.
• JS

  Jacob Sherwin

  Feb 7, 2026
  1.0
  Got off from a 12 hour shift and figured I’d stop to get a burrito. Waited around for about 15 minutes while the young employees made 10 off-menu pressed burritos for a group of teens. Once I finally got up to order… dude behind the counter ripped my burrito, so other dude (kind of telling everyone what to do) said he would wrap it… and started to wrap it in AN ADDITIONAL tortilla. Got home - took my first bite - a bite of unripe avocado chunk and uncooked chicken all at the same time. Probably the worst Chipotle I’ve ever seen and I grew up in the area and have toured the east coast numerous times. Used to be decent. Seems to be run by high school kids. Guess I’m going to bed hungry…

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