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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers reported inconsistent food quality, with issues such as low portion sizes, incorrect ingredients, and unsatisfactory taste.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and concerns about food hygiene practices.
Staff Attitude
Many customers noted a lack of friendliness and engagement from staff, contributing to a negative dining experience.
Smoothie Consistency
Frequent complaints about smoothies lacking flavor and being poorly prepared were noted, indicating a decline in product quality.
VJ
Valencio Jackson
Nov 11, 2025
5.0
Clean space with fast and friendly service. ...and it's smoothies. What's not to love?!
JW
Joseph Webb
Oct 17, 2025
5.0
Love the mango monsoon
HH
HeadLightManOnCashApp
Oct 16, 2025
4.0
Walked in there tonight and worker comes up to me with a full mouth of food talking! Nasty! I walked out!
DW
Devon Watts
Sep 7, 2025
1.0
WORST CUSTOMER SERVICE. The location on Zebulon road is my FAVORITE of the two BUT they were currently out of avocados. I called this location before heading this way a total of 12 times and didn’t get an answer at all. Upon pulling up I observed a female and male worker literally leaning on the counter. I walked in calling the phone just to see if it would ring there. When I walked to the register I asked her “hey do yall not have a store phone? I’ve been calling to see if you have avocados in this location because Zebulon doesn’t”. With a slight attitude the cashier states, no and mumbled something she knew better to not say out loud to me. She then said it’s not “working” right now. Upon making my smoothie her attitude was TERRIBLE. Mr. N.Patel PLEASE HIRE WITH DIVERSITY because there are people out here with absolute excellent customer service that I would be glad to give my money to. Your staff at Tom Hill is not only inconsistent, but absolutely SUCK with customer service skills. Signed- An AVID TROPICAL SMOOTHIE CUSTOMER✊🏾
QC
Quite Clever
Jun 13, 2025
1.0
Service is terrible here. Didn't really want to order because of that due to the awkward silence I was getting while walking into this place. Just blatantly staring at your customers without speaking to them? A bit odd.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the operating hours of Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What meal times does Tropical Smoothie Cafe serve?
They serve breakfast, lunch, brunch, dinner, and late-night meals.
What types of food and drinks are available at Tropical Smoothie Cafe?
Their menu includes smoothies, wraps, flatbreads, bowls, acai bowls, salads, quesadillas, sandwiches, desserts, and specialty beverages with options for vegan and gluten-free diets.
What services are available for ordering and pickup?
Can I order from Tropical Smoothie Cafe through an app?
Yes, you can order ahead using the Tropical Smoothie mobile app available on both the Apple App Store and Google Play Store.
What payment options does Tropical Smoothie Cafe accept?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, MasterCard, and Visa.
Is Tropical Smoothie Cafe family-friendly and does it offer wifi?
Yes, the cafe welcomes families and provides free Wi-Fi for customers.
Are there any nearby restaurants where I can visit before or after coming to Tropical Smoothie Cafe?
Nearby restaurants include Panda Express, Chipotle Mexican Grill, Five Guys, Chick-fil-A, and Bonnie's Cookies, providing a variety of dining options in the area.
What entertainment options are near Tropical Smoothie Cafe for families or groups?
Urban Air Trampoline and Adventure Park is nearby and offers active fun and amusement, a great option to enjoy before or after your visit to the cafe.
Where can customers find convenient services around Tropical Smoothie Cafe?
Nearby services include uBreakiFix for phone repairs, World Finance for financial services, and Chevron gas stations for automotive needs, making it convenient to combine errands with your visit.