Numerous reviews highlighted poor customer service, including rudeness, inattentiveness, and lack of professionalism from staff.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or poorly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in restrooms and dining areas.
Service Speed
Customers frequently noted long wait times and slow service, especially during busy hours.
NR
Nikki Ransom
4 days ago
5.0
I am a teacher at Heritage. Thank you so much Thomaston Rd for the nacho cheese for our PBIS party! Y’all are the best!
MM
Michael Martin
Jan 26, 2026
5.0
We visit this Taco Bell a lot, but tonight was the best visit we have had. The two ladies that helped us tonight on this huge order were amazing. They were polite and very helpful if I would have had cash on me I would have tipped them. Got the food home and not a single error on any of our customized orders.
CS
christine smith
Jan 14, 2026
5.0
I always use the drive thru to order or I order online - we go at least once a week .
Every experience so far has Been a GREAT experience ! The meal is always Fresh , the toppings don’t slack and the service is on point every time!
JP
Jordan Pearson
Nov 22, 2025
2.0
Normally, this taco bell is great. But today, we came in and our food wasn’t even fully cooked. The tortilla was cold, and the cheese wasn’t even melted, just thrown on a cheese quesadilla. And the tacos were not cooked either. The cinnabon delights were good though! (at least 😂)
GO
Geovani Osorio
Nov 14, 2025
1.0
Bad service, they don't give you what you ask for. I don't know why they have people who don't like that job.