Papa Johns Pizza

3.4
195 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Macon, GA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Macon pizza for any occasion. Call us for pizza delivery in Macon or stop by 1510 MERCER UNIVERSITY DRIVE for carryout to order the best pizza in Macon, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1510 MERCER UNIVERSITY DRIVE, Macon, GA
31204, United States

Hours

Reviews

3.4
195 reviews
5 stars
79
4 stars
33
3 stars
22
2 stars
4
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unprofessional behavior from staff and difficulty reaching the store by phone.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and unsatisfactory resolutions when problems arose.

Delivery Issues

Several reviews mentioned late deliveries, cold food upon arrival, and lack of communication regarding order status.

Food Quality

Feedback on food quality was mixed, with some praising specific items while others complained about soggy or poorly made pizzas.

Cleanliness and Safety

Concerns were raised about hygiene practices, including staff not wearing gloves and unsanitary conditions observed in the restaurant.
  • MB
    Malik Bond
    Oct 5, 2025
    1.0
    I ordered the bogo free the driver arrives with one pizza .....i explain to the driver so he tries to even call .....no answer so i end up calling the store and the Manager says well we cant make anything right....had to call corporate just to leave a review so the main issue i had was this was NOT a medium or a large pizza i just spent almost $19.00 for A SMALL 10" PIZZA !!!!!!! was not impressed by the quality as well ...I advise you to find a different location or a pizza place!!! Will not be wasting my money with this papa johns any longer !!!!!!!!
  • KF
    keke Fountain
    Oct 1, 2025
    1.0
    Worst Papa John's Experience Ever – Unacceptable Customer Service (10/1/2025)** If I could give zero stars, I would. My experience with this Papa John's location on 10/1/2025 was by far the worst I've ever had with any food establishment. I called to address an issue with my order, and the manager who answered (a woman working that evening) was incredibly unprofessional. Everyone can have a bad day, but when you're in a management position, there's a basic level of professionalism that is expected. Instead of apologizing or helping resolve the issue calmly, she simply said, *"I'll send it back out,"* and then abruptly hung up on me. No confirmation, no follow-up, no explanation—just hung up. I called back hoping to speak with someone else, and a male employee answered. When I asked for the general manager's contact info or a corporate number, he told me *"We can't give that out"* and said I could *"come in during the morning."* Completely unhelpful and dismissive. At this point, I wasn’t even comfortable eating the replacement pizza. Who wants to eat something that came from a place where the staff sounds mad and is hanging up on customers? That’s not how you handle food service—or any kind of service. The manager on duty that night clearly needs retraining at the very least, if not to be removed entirely. If Papa John’s cares at all about its brand or customer loyalty, they should take this seriously. Look at the comparison of the pizza? Size and everything.
  • MS
    Morgan Spires
    Aug 13, 2025
    1.0
    Terrible experience. I ordered delivery online and my pizza never showed up. No one called or emailed me, and when I tried to call the store several times to figure out where my pizza was (I had already paid), no one answered the phone, and I was on hold for over 30 minutes. Will never order from here again.
  • AB
    Anna Belle
    Jul 9, 2025
    1.0
    Soggy Pizza had too much cheese and was burnt and didn't even slice it correctly what a joke
  • AF
    Amanda Felton
    Jun 30, 2025
    1.0
    This location was just bad. Nothing more nothing less. Employee was rude and unprofessional. Pizza was soggy and just nasty. My 9yr old was very disappointed. Won't be returning.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 1510 Mercer University Drive, Macon?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and Friday and Saturday from 10:00 AM to midnight.

Can I place an order for carryout at this Papa Johns location?

Yes, you can place carryout orders from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.