Dunkin'

Reviews

• AG

  Amazing Gumball

  2 days ago
  1.0
  I heard management being rude to the employees and costumers
• SB

  Shocka Baity

  Feb 22, 2026
  5.0
  My husband, son and I went to Dunkin' Donuts on Bass Rd. The service was excellent and the food was fresh and hot. I really like this location. The staff were very friendly and professional.
• GI

  Girl Interrupted

  Feb 16, 2026
  1.0
  2-16-26 @ 8:25 am I am officially done using this location. (Bass Road) The two young ladies that work in there do the bare minimum and when they make a coffee incorrectly, they literally pour it in another cup and give it right back to you! This has happened on more than one occasion. I thought I would give them the benefit of a doubt and try one more time but nope! Same treatment! And It is not even worth arguing with them about it, I will go elsewhere. Ex: I ordered an XL regular brew hot, They proceeded to give me a large. I corrected them and told them it should’ve been an extra large and they turned around and poured it in an extra large cup and gave me the same damn coffee! Over it!
• HP

  Happy Place

  Feb 14, 2026
  5.0
  They have a good variety of tasty donut options even as late as 7PM.
• RS

  Rebecca Swann

  Jan 24, 2026
  1.0
  I am so very disappointed in my local Dunkin (Bass Road)! I had FINALLY saved up enough Dunkin Rewards points for a free expresso beverage. I was driving and my 15 year old son was riding in the back. I offered him my free beverage. He accepted and asked for a Lg Cocoa Mocha Latte. I handed him my phone so he could place an order on the app. He accidentally ordered a medium latte instead of a large. When we arrived at the Dunkin location, I asked if we could cancel or back out that order and get a large and the staff member told me no. She offered no solution whatsoever. I understand it was my son's error but I also know that if I would've been at Starbucks, they would have made a lg latte for us and done it with a smile. To add insult to injury, I asked if they offered pup cups because our corgi was with us. I was CHARGED .27 for a pup cup. I could go to ANY of the other coffee shops in Macon and I 100% would've been offered a free pup cup. I am DONE with Dunkin. It's such a shame.

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