Numerous customers reported poor service, including long wait times, rude staff, and unacknowledged presence at the counter.
Food Quality
Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others complained about cold, undercooked, or incorrect orders.
Staff Friendliness
Some customers praised friendly and helpful staff, while others experienced rudeness and lack of professionalism.
Cleanliness
Several reviews noted cleanliness issues, including dirty tables and unsanitary conditions.
Product Availability
Frequent complaints about being out of key menu items, leading to customer dissatisfaction.
JA
J. Armstrong
Dec 17, 2025
3.0
Not staff fault DQ went down in food tastes. Staff excellent 👏🏾
WD
William C. Davis
Dec 8, 2025
5.0
Always the best in Gray Georgia 😁
SS
Southern Smackers
Dec 5, 2025
1.0
Went over an hour before posted closing and employees said they were closed and could not make any food or desserts. Absolutely unbelievable.
RB
Roger Brantley
Dec 2, 2025
1.0
Drive through
TM
Terra Mahre
Nov 22, 2025
4.0
The burgers were good. The fries could be crisper, but the 7$ combo cannot be beat with a closing sundae. Burger, fries, drink, and a yummy sundae for 7$.
It is located at 1608 Bass Rd, Macon, GA 31210-6503, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday to Saturday from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru and family-friendly services?
Yes, this location has a drive-thru and is family-friendly with booster seats, high chairs, and restrooms.
Can customers order food online or via mobile apps at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Is there free WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available at this location for customers.
What nearby convenience stores and gas stations can help customers visiting Dairy Queen?
Nearby convenience and gas stations include Circle K, Flash Foods, Shell, and Citgo, which can be useful for customers fueling up or grabbing essentials before or after their visit.
Which nearby restaurants might customers consider visiting before or after enjoying Dairy Queen?
Customers might visit nearby restaurants such as Taco Bell, Waffle House, Chick-fil-A, Burger King, Mellow Mushroom, and Taco Mac Macon for additional dining options.
Are there nearby banking or financial services close to Dairy Queen Grill & Chill?
Yes, nearby financial institutions include Capital City Investments, Capital City Home Loans, Capital City Bank, Cadence Bank, Renasant Bank, and State Bank & Trust.
What amenities are available at Dairy Queen Grill & Chill for families with children?
The location offers booster seats, high chairs, restrooms, and is welcoming to families and children.