Chipotle Mexican Grill

Reviews

• OP

  Ognjen Pejovic

  5 days ago
  5.0
  Amazing food,great crew
• IB

  Ivan Burgand

  Oct 23, 2025
  1.0
  My daughter and a friend were actually refused service yesterday. They were ignored by the workers behind the counter and remarks were made by the same food workers about them wearing scrubs...both my daughter and her friend work at a dental office. Macon has reached an incredible level of filth.
• VA

  Valkyrie Anderson

  Oct 14, 2025
  3.0
  Staff was efficient and polite enough.. However, I can't get through 1/4 of the meal--- the amount of SALT is wild. I have never had guacamole with salt, or definitely not this much salt.
• SS

  Siscuit

  Oct 12, 2025
  1.0
  Usually chipotle never steers me wrong but this time I went in and they had no brown rice for 30m and then I received the smallest scoop of rice ever and then I asked for a small amount of sour cream and received the largest amount ever and on top of tha no chips for inside customers but there was some for online such a disgrace
• CK

  Cynthia Knighton

  Sep 24, 2025
  1.0
  I walked in @1:35 pm for a 1:30pm pickup. They were busy looked like folks were enjoying the food. This is the first time I have ever eaten at Chipotle. I was looking forward to this being my new favorite place. I didn’t know there was one in Macon, Ga. I downloaded the app, made an order shortly after 1pm, did a pickup order. When I walked inside to get my order there were other people ordering, 1 person paying, and another picking up. There were no orders on the pick up shelf. Once my turn in line came up for me to ask about my order, every employee either walked away from the counter to the back or the kitchen or turned their back to me, and never acknowledged me standing there. One female employee looked like she was filling online orders with her back to me. She had just taken the payment of 2 different customers and still never asked if I needed help. She also did not wash her hands after handling these customers receipts or the register. I asked if a bag that was sitting on this employee’s station was my pickup order. She immediately turned around snatching at the bag (I had only pointed at my name on this bag) and turned to me screaming that I needed to give my name. I was really taken back with this behavior and gave my name. She shoved the bag at me and turned back away. I walked the order to my car and realized that the order was not complete. I had just downloaded the app today and for doing so I was to receive a complimentary guacamole. It was not in the bag, I ordered 2 flour tortillas to go with my order, they weren’t in the bag. I took the food I was given back inside the store for a refund and received eye rolls, teeth sucking, and mouthiness. A male employee walked from the floor to the counter when I asked for a refund and pointed to a dirty wall where the 1800Chipotle number was displayed The entire time I was in the store (8-12 minutes) the girl preparing the ordered food from the screen never wore a mask and was talking all over the food. I feel sorry for the next customer’s food she was working with. I decided to return the food instead of asking for the items that were missing because I was worried by this point of diseases spitting out of her mouth onto the food while she was yelling and germs from her unwashed hands. Rudeness, nastiness, and total disregard for the customer is why I decided to take this step. 10 people working there never acknowledged me standing at the counter or would even make eye contact. I will make sure I never go back and I will spread my review of negativity because that was the worst experience that I have ever been through in a business, restaurant or otherwise. My refund, they told me would be here in 3-5 business days. They could have done this in store but the manager took the employees side. Unbelievable!

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