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Arby's

4.0
(658 reviews)
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Business Details

975 Gray Hwy, Macon, GA
31211, United States
(478) 746-3763
http://www.arbys.com/locations/us/ga/macon/975-gray-hwy/store-5538
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
975 Gray Hwy, Macon, GA
31211, United States

Hours

Reviews

4.0
658 reviews
5 stars
302
4 stars
172
3 stars
93
2 stars
44
1 star
47

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of both fresh and cold meals, as well as poorly prepared items.

Customer Service

Customer service varies significantly; some customers report friendly and helpful staff, while others experience rudeness and order inaccuracies.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mention issues with the dining area being closed or staff being inattentive.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

App Issues

Customers have reported problems with the mobile app, particularly with promotional offers not working.
  • DM
    Dea Merritt
    2 days ago
    5.0
    I used the drive thru and was met with a smile and great attitude.
  • JT
    Jason Toth
    Jan 18, 2026
    4.0
    Dining room was closed. Food was standard Arbys.
  • TT
    Tony
    Dec 26, 2025
    3.0
    Nothing special. Sometimes employees are really nice some times they are not .
  • ER
    eli russo
    Dec 24, 2025
    5.0
    Ordered the ruben meal. Had to out in less than a minute. Everything was hot and yummy. All the workers were nice too!
  • SG
    Stephen Greenfeld
    Nov 22, 2025
    2.0
    Food was great. Issue is the app not working. I had a BOGO listed on the app, but it wouldn't work. I also had a $5 of $25 on the app and it wouldn't work. Not the fault of the sites, but Arbys needs to get their app straight. Don't put offers on there that won't work.
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