Five Guys

Reviews

• RG

  Roy Gows

  Mar 23, 2026
  1.0
  We visited store location #GA-0437 on 3/19/26 at 8:22pm. Upon arrival, a young lady greeted us and took our order. After she recorded the order for three burgers and four fries, she relayed it to an older African American woman working at the burger station. When she received the order, she responded loudly, "That's a lot of fries!" This was not an issue on its own. However, what followed was unprofessional and unnecessary. She then went on a rant for the duration of my visit, which I estimate to be 20 to 25 minutes. She expressed frustration about how she personally would order fries and criticized how some people don’t know how to order food. Her rant continued as she shared her opinion on how I should have ordered. When a young helper asked her which burger had the large fries and which had the small fries, she loudly responded, "Look, I don’t care. Just put them in the bag and let him figure it out!" We received our order from the young lady who had initially taken it, and I told her I would speak to management regarding her conduct. Upon arriving at my residence, my kids went to open the sandwiches, and we noticed that the hamburgers looked like flatbread sandwiches. I then threw away the $72.73 order because I did not trust that the food was safe to eat. On Saturday, 3/21/26, I returned to Five Guys to file my complaint, where I met with GM Scott. During our conversation, Scott informed me that he had already received a complaint about the incident. I respectfully requested the employee's name so I could issue a formal complaint, and I was provided with the name and her title. Now this is where my jaw would hit the floor! When I learned this person was a manager! Having someone with this unprofessional attitude and unkempt appearance managing young, impressionable kids is concerning. Five Guys, please do better!
• MD

  Malcolm DIXON

  Mar 13, 2026
  4.0
  Food was great 👍 ,my shake not so much. . The Price was A Little High,but the food was good. .
• LJ

  Latasha J.

  Mar 11, 2026
  5.0
  The restaurant was super clean, food was made fresh, my first time eating here 10 out of 10. I’ll eat here again. I was able to retrieve a coupon off of the app. Buy one burger get one for free.
• BB

  Bsbd Bsbd

  Mar 7, 2026
  1.0
  2 burgers for $37 I expect everything to be fresh but that wasn’t the case everything was COLD! especially the fries. The burgers was okay but the fries were very cold. Not worth $37
• AH

  Audrey Harrison

  Feb 16, 2026
  1.0
  When I say the workers in there just have no respect talking about something a customer ask for like a simple bag for peanuts so it don’t fall then they make it into a production because other customers have ask and fill up the bags with peanuts. Customers pay for good service not for gossiping about current and previous customers. It cost nothing to be polite.

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