AT
Aidan Tejada
Dec 7, 2025
I am extremely disappointed in this Sonic location.
We placed a mobile order ahead, and nearly everything that could go wrong did. We received a “cherry limeade” that was clearly made with Sprite, and our cherry limeade slush wasn’t made correctly either.
They also upcharged us for bubbles, yet there were no bubbles in the drink.
When we mentioned that our order had no sauces, the employee said that they charge for sauce. How does that make sense when the app clearly lists sauce as FREE? Are customers supposed to eat dry chicken, dry fries, dry tots with no sauce unless they pay extra?
It’s honestly disrespectful.
To make it worse, our “large” order — which you can see in the picture — was missing half the food.
How do you mess up an order, send someone home with missing items, and then tell them they’ll be charged for sauce that is free up to five sauces on the app? That’s nickel-and-diming customers for things that should already be included. What’s next — mozzarella sticks without marinara unless you pay extra?
And then they tell us the only way they’ll fix the order is if we drive all the way back and return everything, and even then, they said they would still charge for sauce and “anything that wasn’t properly rung up.”
How is that remotely acceptable customer service?
On top of all of this, the food wasn’t even edible.
The chicken was dry, rubbery, and overcooked, and the tots were hard, not crunchy.
I’ve put up with a lot of messed-up orders from this Sonic, but this is officially it for me. I’m done giving them my business, and honestly, you should be too. For the prices they charge now, you deserve food that is correct, edible, and not missing basic items like free sauce.