Brand Certified
Wendy's
3.3(1711 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
3015 Panola Road, Lithonia, GA
30038, United States
Certified by Wendy's • Mar 01, 2026
(770) 981-3766
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ga/lithonia/3015-panola-road
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.3
1,711 reviews
5 stars
566
4 stars
356
3 stars
272
2 stars
140
1 star
377
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
Many customers complained about receiving cold or poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.
Cleanliness
Several reviews mentioned unclean conditions in the restaurant, including dirty floors and unsanitary bathrooms.
Management Issues
Feedback indicated a lack of effective management, with employees appearing disengaged and unmotivated, contributing to the overall poor service experience.
- JMJaylen MurryFeb 16, 20261.0They all sat in the back of the restaurant and waited until it 1am. And watched them. Need people who want to work !!!
- KWKashara WashingtonFeb 7, 20261.0Manager with the red braids needs better customer service. Attitude is nasty & very unwelcoming
- ESEarionna SmithJan 19, 20261.0Manger was upset because she given me cold like not even room temperature. At drive through window. Very unprofessional, and because of the area it’s in don’t mine act like it. Definitely will not be back here. 12:17pm I arrive.
- BFBrianna FrippJan 6, 20263.0Make double sure to check your order before you go. I had two identical burgers and both were messed up in different ways. I’d understand more if the restaurant was busy at the time, but it was not. I had to wait extra time to the side and still my order was wrong. I had no time to go back out once I got home and realized. Also trying to talk to Wendy’s Customer Service Advocate is useless since it seems like you can’t get anyone on the line. So make extra certain to check your orders. Now let me go back to wiping off ketchup off one burger and imagine the taste of a tomato and lettuce for the other one.
- CSCarolyn SmartDec 27, 20251.0Served cold food. Very disrespectful young lady at the window. Poor poor customer service.
Frequently Asked Questions About Wendy's
Is 3015 Panola Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's on Panola Road?
The drive-through is open Monday to Thursday from 6:30 AM to 1:00 AM, Friday and Saturday from 6:30 AM to 2:00 AM, and Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast service?
Yes, the Wendy's at 3015 Panola Road serves breakfast, including breakfast combos, sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near Lithonia, GA?
Delivery is available through the Wendy's app or at order.wendys.com by entering your delivery address to check availability.
What are the accepted payment options at Wendy's on Panola Road?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
How can I provide feedback or contact Wendy's at 3015 Panola Road?
You can contact their customer care via live chat or call 888-624-8140. For direct contact, call the location at (770) 981-3766 or fill out the Wendy's Customer Satisfaction Survey online.
Are there nearby fast food options similar to Wendy's?
Yes, nearby fast food options include Popeyes® Louisiana Kitchen and another Wendy's location, which you might consider for more variety in fast food choices.
What other types of restaurants are close to Wendy's on Panola Road?
Close by are a variety of restaurants like New China Restaurant (Chinese cuisine), Supreme Fish Delight (seafood), and IHOP (breakfast and brunch), providing diverse dining options before or after your Wendy's visit.
Are there any services near Wendy's for convenience while visiting?
Yes, there are several nearby services such as Liberty Tax for financial needs, Benchmark Physical Therapy for health services, and Shell gas station for fueling up during your visit.
Does Wendy's on Panola Road offer dine-in and drive-thru options?
Yes, this location offers dine-in, drive-thru, takeout, and delivery where available to serve customers with convenience.
Where can I find Wendy's menu and place online orders for this location?
You can view the menu at https://menu.wendys.com/ and place orders online at https://order.wendys.com for the 3015 Panola Road location.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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