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Wendy's

3.6
(1916 reviews)

Business Details

6156 Covington Hwy., Lithonia, GA
30058, United States
(770) 593-8553

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6156 Covington Hwy., Lithonia, GA
30058, United States

Hours

Reviews

3.6
1,916 reviews
5 stars
698
4 stars
444
3 stars
334
2 stars
145
1 star
295

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, unhelpful staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food being cold, old, or improperly prepared, leading to dissatisfaction.

Cleanliness

Numerous customers noted that the restaurant was dirty, with trash and unsanitary conditions affecting their dining experience.

Customer Experience

While some customers praised individual staff members for their friendliness, overall experiences were marred by negative interactions and lack of accountability from management.
  • JT
    Jason Roberts (All Cool Things)
    2 days ago
    3.0
    Most of the shortcomings of this place occur at night. Not only do the chances of your orders being wrong go up, but this location likes to pull tricks to close early. I've experienced them closing, except for Doordash and other food couriers, to them straight up just closing a half hour to hour early. Just last night (early this morning) I hit the drive-thru at 2:30 AM and a woman just said, "We're closed." I told her, "It's 2:34, 'you sure you want to just go with that?" 'Silence. 'Smooth move for a Saturday night, Wendy's.
  • TM
    Tamiko M
    2 days ago
    1.0
    Wendy’s changed their ingredients and it shows 🤢… the fries taste completely different … they are flat with hardly any potato and super THIN , the nuggets are flat with no chicken inside , just crispy fried skin … and the burgers are missing that old taste they used to have . This location also sucks… they always hand you a bag of old food and their customer service needs work! I most definitely won’t give Wendy’s another dime ! Trust me
  • BD
    Braquoa Davis
    Jan 30, 2026
    1.0
    Hamburger meat was hard and old fries were hard and burnt i asked for fresh fries and didnt think to look at my hamburger the meat was old I will never eat there again. Cook at home and save your money
  • RR
    Rapid Dry LLC Water damage restoration
    Jan 24, 2026
    1.0
    Although this review may not hold significant weight for corporate entities, as they have already received my payment, I feel compelled to express my current dissatisfaction after experiencing subpar service. Upon reaching the menu to place my order, I encountered an issue with the speaker, which was excessively low, rendering it difficult to hear the individual operating the drive-through. I approached the window and politely informed the young lady that the sound was muffled, and I was barely able to hear her. Her response was that she could hear me. Despite this, I disregarded her response and proceeded to collect my food. As I inspected my bag, I noticed that the french fries were either burned or excessively cooked. Consequently, the manager approached the window and simply observed me. I presented her with the fries, and she then closed the window, muttering something as she departed. Subsequently, she returned with additional fries that were identical to the ones I had received, and she closed the window without uttering a word. What truly irked me was the fact that the manager provided the exact same response as her crew member. Despite the poor service, I still expressed gratitude, and the manager remained silent as she closed the window. I wish I was able to do a negative star review.
  • DO
    Daylin Owens
    Jan 18, 2026
    1.0
    If I could give this location zero stars, I would. Let’s start with me arriving at 1:35 PM. When I placed my order, I was pulled up by 1:40 PM. No one ever came out to me about my order. I got out of my car at 2:20 PM, and I had to wait an additional 20 minutes. Even when I walked inside, there was no sense of urgency about my order. The manager did apologize, but that does not make up for the poor service I received all around. The service aside from the young man in the back cashing out orders and the young lady in the front was terrible. Everyone else’s energy was completely off, especially being that I was waiting 40 minutes for my food. Even when I got my food, my burgers were cold, my fries were cold, and my nuggets were cold. Nothing was hot, which is insane considering how long I had been waiting. When I came back inside to address the fact that my fries were cold, one of the workers in the back got smart with me and said, “Oh well, I just made those fries.” Apparently not, because they were cold. That means they had been sitting, and customers are being given cold fries. While I was still waiting, a man came in after me, spoke to one of the managers, did not place an order, and did not show a receipt. He was given free food, and his food was made before mine. I watched fresh fries, fresh nuggets, and a fresh sandwich be made for him while I was still waiting. I don’t care about people receiving free food—that’s none of my business—but it becomes my business when I paid and still hadn’t received my food, and his food was fresh while mine was cold. The restaurant itself was disgusting—trash on the floor and food bags sitting out on a stand with chili and a drink already on them. The workers looked like they were just chilling instead of working. People were outside waiting, and even when you come inside, there is no real apology or accountability. This was the worst $17.70 I have ever spent in my entire life, and I regret it heavily. I will not be back. Don’t even waste your money coming here. Your food will not be hot, you will be met with attitude, and if you don’t remind them that you paid, you won’t get your food. You’re better off going somewhere else or going to the grocery store and spending extra money instead of wasting your money here, because you are not going to get what you paid for at all.

Frequently Asked Questions About Wendy's

Is Covington Hwy. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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