Subway

Reviews

• CH

  Carol Holmes

  Nov 6, 2025
  4.0
  Very fresh vegetables, clean environment. However, they don't honor the coupon according to national or company-wide policy, which I'm sure could be contested and insisted upon if a customer were insistent. This small shop refused to accept the coupon that read "one sandwich per coupon" instead making up their own rule to not allow one person to present two coupons. I ordered for myself and my mom. This was the second occasion or visit to this subway in which there was a squabble over pricing. Not a pleasant experience customer service wise. I felt conned. Good sandwiches and nice clean environment.
• RS

  Ramses Silva

  Oct 15, 2025
  1.0
  rude employee. refused to cancel my app order. there is no option to cancel on the app. no reason to be rude and unhelpful.
• JJ

  Jennifer Jones

  Sep 7, 2025
  1.0
  These new workers now are horrible, never listen to what you want and always make the smallest subs ever. I will never do online ordering at this location.
• HW

  Hamond Williamson

  Sep 4, 2025
  5.0
  Great customer service! Didn’t had to wait too long. Line was moving fast. All the ingredients were looking fresh! And Finally subway removed the cover from meat side where we are able to see meats options. Loved this location and will definitely recommend.
• TB

  Tee B

  Aug 29, 2025
  1.0
  Dear Subway Customer Service, I am writing to share a deeply disappointing experience I had at one of your locations on panola rd .. on 8/29/25 around 1:00pm While visiting the store with a friend, I was waiting in line directly after them. After my friend had completed their order and checked out, I remained standing, expecting to be served next. However, I was completely ignored by the staff. To my surprise, another customer entered the store, and the employee immediately greeted and served him, as if I was invisible. When I spoke up and mentioned the oversight, the employee raised his voice at me and claimed that I had been asked "3 or 4 times" what I wanted which absolutely did not happen. Instead of listening or apologizing for the misunderstanding, both employees became argumentative and continued to be rude. I even had to assert that I still wanted to order a sub, despite their unprofessional behavior. The level of disrespect and poor customer service I experienced was unacceptable. I felt ignored, disrespected, and dismissed. This is not what I expect from a brand like Subway. I hope this issue is taken seriously and addressed with the staff at this location. No customer should be made to feel the way I did especially not when simply trying to order food. Thank you for your attention to this matter. I would appreciate a response and assurance that appropriate steps will be taken. Thanks!

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