Panera Bread

3.9
1189 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lithonia is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8200 Mall Parkway, Lithonia, GA
30038, United States

Hours

Reviews

3.9
1,189 reviews
5 stars
603
4 stars
245
3 stars
127
2 stars
70
1 star
144

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was delicious and well-portioned, but there were complaints about incorrect orders and food quality inconsistencies.

Service Issues

Many reviews highlighted poor customer service, including slow service, unprofessional staff behavior, and incorrect orders.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and bathrooms, which detracted from their dining experience.

Atmosphere

The atmosphere received mixed reviews, with some enjoying the vibe while others found it too loud or unwelcoming.

Management Concerns

Several reviews pointed out issues with management, including inadequate staffing, poor order management, and lack of attention to cleanliness and customer service.
  • SL
    S & S Property Solutions, LLC
    Nov 11, 2025
    5.0
    My weekly experience with the Panera team is always good. Especially my interactions with Cy he’s inviting and the customer service he displays is always great
  • PP
    Patrice Prayer
    Nov 9, 2025
    4.0
    Always a good experience at this location.
  • FB
    Fatima Baby
    Nov 7, 2025
    1.0
    I went to the restaurant pretty early just to get a drink before my daily actives. the lady behind the counter Tonya (is what she later told me her name was),Was so pleasant to the 3 people before me. When I got to it being my turn she looks at me with an attitude and said " you picking up" I was confused. No I said and she proceeded to ask me what I want and be rude. I dont know what her issue was but I watched her greet and be kind to everyone else. As a young women I expect to be treated with kindness. One top of that one of the older ladies wanted a muffin or something and she told her they weren't fresh and they in fact everything behind the glass look old and moldy. Panera has fallen and fallen extremely hard.
  • LH
    Lorie H.
    Oct 19, 2025
    5.0
    Good food, atmosphere and prices. Had to request our table be cleaned before we could sit down Other than that, good experience. .
  • CJ
    Curtis E Norris Jr
    Oct 4, 2025
    4.0
    Only customers in the place for the first half of our meal. Food is always good though. Had to walk around the building as door where we parked (in the big parking lot) was locked. I mentioned to manager, he seemed as if it was an inconvenience to go unlock it...several others experienced the same issue while we're there.

Frequently Asked Questions About Panera Bread

Does Panera Bread Lithonia accept reservations?

No, Panera Bread Lithonia does not accept reservations.

What are the operating hours for Panera Bread Lithonia?

Panera Bread Lithonia is open daily from 6:30 AM to 9:00 PM on weekdays, and from 7:00 AM to 9:00 PM on weekends.