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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(1220 reviews)

Business Details

8200 Mall Parkway, Lithonia, GA
30038, United States
(770) 484-6210

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lithonia is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8200 Mall Parkway, Lithonia, GA
30038, United States

Hours

Reviews

3.9
1,220 reviews
5 stars
620
4 stars
250
3 stars
128
2 stars
71
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, unprofessional behavior from staff, and frequent order mistakes.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about stale ingredients and incorrect orders.

Cleanliness

Customers noted poor cleanliness in the dining area and restrooms, with some mentioning pest issues.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food.
  • RA
    Ricarlo Adams
    5 days ago
    1.0
    Being a uber here is like being an adopted talented member of a family band! You are overseen, not assisted, treated as if you are glass…actually glass has more of a presence when you walk into it does shatter! They are talkative bunch who ignore and all see to have attitudes and slow paced working ethics. I stood and looked at the Uber Eats order I was assigned to pick up for 16 minutes as they idly chatted and kept ignoring me attempts for service and even having one of the employees walk to the counter in front of me look at the screen on the register and me back at the screen and in my attempt to talk to her she waddled away and stood by the bakery unfazed unamused unethically rude and isolated. When I did eventually get my order they did not hand it to me but rather sat it on the counter turned away and resumed conversation! Horrible atmosphere and horrible enployeees!
  • MM
    MsP
    6 days ago
    4.0
    Ordered 2 sandwiches were good, unfortunately 😕 had no idea which sandwich belonged to whom??? Not good when someone has to open both to see which goes to who🤨😬
  • BH
    Brian Hill
    Feb 20, 2026
    3.0
    I really try to patronize my favorite places. It seems every time I come here it's a problem. This visit the manager talking to an employee as if I wasn't standing there waiting to order.... Then insult to injury I go to get my drink and it's sticky as hell no napkins. Drink area looks a mess. Instead of all the talking get a mop and a rang and clean this place up! This is the closest location to me so I have to settle. If not I would definitely pick another location to visit! This is just my experience and my expectations. Others may have a different/better visit!
  • LA
    Laura Adams
    Feb 13, 2026
    1.0
    My office (8 ppl) ordered lunch for our staff, and 8 out of 8 people thought this was terrible. The ingredients were lacking, the bread was very stale. I ordered a salad and it was 99% greens and just a sliver of protein. They are skimping big time here. The food was really bad.
  • CR
    Cynthia Roberts
    Feb 6, 2026
    1.0
    I placed an order at 12:40pm Friday Feb 6, 2026. Turner Hill store. The charge was $34. They took my order and left it at the wrong place. I asked for a re- do, Instead of a refund. It was my job, my lunch. Called 3 hours in advance now!! Manager said "I'll re-do it" Well I didn't get the specifics, I didn't get my soup and it didn't get to me until 4:25. Mind you I am off at 5. Poor sloppy service!! What happened? Was never like this before. I really want a refund for how sloppily they handled me. -$$ my money 💰 back. Pissed!!!

Brand Certified Facts from Panera Bread

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Certified March 01, 2026Yext Knowledge Graph
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