McDonald's

3.1
2471 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2791 Panola Rd, Lithonia, GA
30038, United States

Hours

Reviews

3.1
2,471 reviews
5 stars
721
4 stars
425
3 stars
381
2 stars
261
1 star
683

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of urgency, and unhelpful attitudes.

Food Quality

Customers reported inconsistent food quality, with issues such as cold or improperly prepared items, and concerns about freshness.

Long Wait Times

Many customers experienced excessively long wait times in the drive-thru and for food orders, often exceeding 30 minutes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and unkempt dining areas.

Staffing Issues

Frequent mentions of being understaffed, leading to slow service and operational inefficiencies.
  • HD
    Hollinger Dylan
    Nov 17, 2025
    1.0
    This is the world‘s worst McDonald’s no matter what day you come every single night the night crew is the worst McDonald’s crew I’ve ever experienced. I don’t see how the nighttime manager still has a job. I promise you every car waits at least 15 minutes apiece so if there’s three cars ahead of you, you’re about to wait in line for 45 minutes and I hope corporate sees this and they decides to look at the time that every car has to wait because this is. Outrageous how this McDonald’s conducts business then they’re super rude and unprofessional It’s like they are mad that you came to a job that they applied for
  • X
    『Xixstr」 X
    Nov 16, 2025
    1.0
    Dont go here. Incompetent workers will make u pull forward and wait for 6 nuggets like they dont know to expect people buying nuggets at a damn mcdonalds. Just save yourself the time, gas and energy
  • CW
    Courtney Wise
    Nov 15, 2025
    1.0
    This store is supposed to be 24 hours but they close whenever they want. They do not let you know either that they aren’t taking orders. They will let you sit at the speaker and won’t say anything. The service is terrible and the employees have very nasty attitudes on night shift. I sat in drive thru for over 10 minutes and even drove around the store and the employees ignored me when trying to ask about placing an order. Would not recommend at all to anyone especially late night
  • SS
    ScottyG
    Oct 31, 2025
    2.0
    I ordered on my app. I came through the drive-through and I was told three different times that the order didn’t exist. I just finally went in to the restaurant and saw the number that I repeated three different times on the screen and the one person who knew what he was doing, handed me my food. Just crazy.
  • AP
    Ahmari Phillips
    Oct 31, 2025
    5.0
    Tonight was one of those nights. I busted two tires on the right side of my car and had to get them fixed — super stressful. After all that, the only thing I wanted was my usual comfort order from McDonald’s: a sweet tea and a McCrispy. The first location I went to said they didn’t have any sweet tea (basically just didn’t feel like making more), so I went to another one. The line was long, but when I finally got up there, I realized it was literally just two ladies running the entire restaurant — cooking, taking orders, everything. My husband drove past the first window since no one was there, BIG MISTAKE LOL and when we got to the second one, the lady with braces greeted us. She was funny, had such a good attitude, and made light of the chaos even though she was clearly doing the work of five people. The food came out hot, the sweet tea was perfect (which is rare!), and honestly, her energy just made my night better. So to the nice lady with the braces, if you see this, thank you. You were the bright spot in a rough evening, and your hard work didn’t go unnoticed.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2791 Panola Rd, Lithonia?

McDonald's at 2791 Panola Rd, Lithonia is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.