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McDonald's

3.0
(2435 reviews)

Business Details

2826 Evans Mill Rd, Lithonia, GA
30058, United States
(770) 482-1457
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2826 Evans Mill Rd, Lithonia, GA
30058, United States

Hours

Reviews

3.0
2,435 reviews
5 stars
616
4 stars
399
3 stars
437
2 stars
281
1 star
702

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and reports of dead rats in the play area.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or improperly cooked items.

Management Issues

Frequent complaints about management practices and employee attitudes, suggesting a need for better training and oversight.
  • MB
    Mo Bloom
    2 days ago
    1.0
    This store has become a terrible spot to go to. I ordered food for me and my kids today. Three meals were the same. How do you charge me for a 10 piece nugget combo but give me four in the box? I wish I had thoroughly checked my bag before leaving. The store is dirty a lot and the employees act like they're in a club. Customer service is definitely not practiced in this store. I'll stick to the Conyers store.
  • KB
    Kay Bee
    4 days ago
    1.0
    My teenage daughters car broke down in the drive thru, shout out to the young men that came to help her push her car to a parking spot HOWEVER, after waiting several hours for the tow truck to arrive my daughter went inside to ask the black African american manager for a cup of water because it was hot outside, she was told NO. you have to purchase something, the manager then said DID YOU HEAR ME? ,NO, you cannot have any water, a decent human being would've given a young girl that's broken down a cup of water..smh poor service!
  • HL
    hannah l
    4 days ago
    3.0
    my car broke down here and thankfully 4 employees helped me push my car out the driveway through . but when I went inside for some water and a charger since I was waiting on a jump for about an hour, the lady (who I think is the manager) had a attitude and said “we don’t give out complimentary water” and that was fine but when I asked for a charger she said “no” and looked off to the side and then said “and we also don’t give out free water im not sure if you just heard what I said” that bitter attitude is the reason why you’re 50 working at McDonald’s & why you will proceed to do so 😊 have a good day! & thanks again to the employees that helped me ❤️
  • DM
    Dwight Moore
    Feb 13, 2026
    1.0
    Went there tonight to get about $40 worth of food the light skin lady at the second drive-thru that was passing my drinks told me to go park so I decided to park at a different spot so she told me why would I move why do you move why did you move and then she walked off 15 minutes later she brought my food out the fries was cold I asked six times for barbecue sauce I said is my barbecue sauce in the bag please she said it should be a walked off in a nasty way to hell with this place I'd never be back
  • DC
    D Caldwell
    Feb 4, 2026
    1.0
    I absolutely abhor this location. Between this store, the one by Stonecrest Mall, and the one on Panola this is by far the worst which says a LOT. On this particular occasion, I placed an order in the app at 10:39 PM EST for two items (Fish Filet and a drink) and arrived at the menu sign at 10:40. I was promptly told that they would not serve me as the restaurant was now closed. I asked if the hours online were posted incorrectly and they told me they were correct, they closed at 11 PM, but they started to close down at 10:45 PM because their employees needed to get home and basically alluded to me needing to respect that. I said its 10:41 so we havent reached that time. Nobody on the other end of the microphone responded. I sat in the drive through (no other cars were present) sitting writing this and someone else came on the mic to say they are currently closed and I let them know someone had told me, but I wanted to make note of this poor experience promptly and they told me to just have a good night. I was also told to cancel my own order in the app and had used a promo code and you can’t use a promo again for 15 minutes so that was great. This location does not care about their customers whatsoever and it seems neither does the owner nor corporate.

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