McDonald's

3.0
2479 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2826 Evans Mill Rd, Lithonia, GA
30058, United States

Hours

Reviews

3.0
2,479 reviews
5 stars
633
4 stars
412
3 stars
451
2 stars
284
1 star
699

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some waiting over 30 minutes for their orders.

Food Quality

There were numerous complaints about food being served cold, undercooked, or incorrect, leading to dissatisfaction.

Customer Service

Many reviews highlighted poor customer service, including rude staff and unprofessional behavior, which negatively impacted the overall experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and restrooms, contributing to a negative perception of the location.

Management Issues

Reviews indicated a lack of effective management, with calls for new management due to ongoing service and operational problems.
  • X
    『Xixstr」 X
    Nov 1, 2025
    1.0
    If I could give this specific location 0 stars I absolutely would. Slowest FAST FOOD employees I’ve ever experienced. Sat in the drive thru for over 15 MINUTES and didnt even get to the window to pay before I just drove off. UNBELIEVABLE
  • RW
    Regina Willis
    Nov 1, 2025
    1.0
    Placed a mobile order for counter pickup, went inside with my grandkids and waited a couple minutes for the order, then went to the counter and the young lady said the code I gave her was a drive-thru code. In the interim my granddaughter came up and told me there were dead rats in the play area, so I went to check, and yes there were three mice stuck on glue boards right near the slide that they come down. And with the other trash there it's clear they don't clean very often. I went to the front counter to ask for a manager and told the young lady why I needed to speak with the manager, and no one ever came but my granddaughters and I left to go through the drive-thru to pick up my order. After waiting 8 minutes in the Drive-Thru, the young lady at the order window said they didn't have my order so we went back and forth for a moment before she told me to pull forward so we can figure it out. When she took my information, she came back to the window told me that they did have my order inside, not drive thru, as someone inside had incorrectly told me. So I got my order at the second window, and of course the fries were cold so I asked her for new fries. After all that, as we were driving away we realized we didn't get the apple juice we ordered, so I drove around, parked and go back in to get the apple juice. Worst experience ever!
  • JM
    Jassmin M.
    Nov 1, 2025
    1.0
    Disgusted. There are ACTUAL DEAD RATS OR MICE LAYING ON THE GROUND in the children's play area.
  • TH
    Tori Hammersla
    Oct 29, 2025
    1.0
    Seems like this place has a reputation of taking their time. It’s a fast food place not, There is absolutely no reason why you should have every car in the drive through waiting in the parking spaces for food. I placed a mobile order to sit and wait 10mins for my food. I ordered monopoly items only to not receive the stickers.
  • KM
    Kimberly Muñoz
    Oct 28, 2025
    1.0
    If I could give this one zero stars I would they need new management we visited this restaurant on the 28th of October the lobby smelt like urine and there was people changing toward the back near the restrooms it seems to be a hangout for the homeless 😞 we left and went to another McDonald's

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's Lithonia location?

McDonald's in Lithonia is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at McDonald's Lithonia?

The drive-thru is open every day from 6:00 AM to 11:00 PM.