Wendy's

Reviews

• DD

  Demetris

  Jan 3, 2026
  1.0
  Rudest people in the world
• ST

  Shaun Tallent

  Dec 12, 2025
  1.0
  They suck, that is the suckest wendy's, i've ever been in
• SE

  Stephen Edwards

  Dec 9, 2025
  1.0
  Do not order online for pick-up if you think it will save time. I just experienced the worst service I think I ever had a Wendy's. My wife put our order in online and I drove to pick it up. I arrived 6:25 and they marked my order complete. I know because of my Google maps time line, and they send a message to my wife's phone on the app. They ask me to pull forward to wait so they could "complete my order". I the sat while six car pulled up got thier order and pulled away. When they finally brought out my food they service person handed me three bags and walked away. When noticed I didn't have my drinks and turned around it was almost 7:00. I went in the store and ask for the manager on duty and they three people behind the counter stopped laughing and joking long enough for one of the to come address my concerns. I mentioned the 25+ minute wait and ask for my drinks and the lady ask me what I had. I said I had to call my wife and she walked off. I got the drink order verified by my wife and the same lady went over to the computer to verify if my drink order. She then proceeded to give me cups to make my own drink while she made my frosting. She put one frosty on the counter. I mentioned that I still was missing one frosty and she went and made up some fries for a drive through order, not mine, the walked back over to the same computer to verify the second frosty. After giving me the second frosty without a single word she turn her back a walked off. I never got mad, raised my voice, I was polite with a smile. By the time I left it was 7:12. By the time I got home the food was cold and looked awful. We ordered three double stacks. All three had one patty on them. They were either the most incompetent night crew I have ever witnessed at a fast food place or she was trolling me. Not only will I not go back I will share this review on all my social media, to all my friends, and employees. I have uploaded a photo of my burger for reference. Pathetic.
• JS

  Jamilia Smith

  Nov 29, 2025
  1.0
  I would not advise anyone to go to this restaurant at night. They have 1-2 people working late night shifts who couldn’t care less about the food they serve guests. They serve food that’s obviously timed out of freshness and simply pop it in the microwave to reheat it. The franchisee of this establishment should really take better accountability for this poor experience. Do better.
• ST

  Shanyce Thompson

  Nov 9, 2025
  1.0
  Date of Visit: November 9, 2025, approximately 8:25 PM This review addresses the ongoing and unacceptable service failures experienced during the night shift at this Wendy's location, which severely impacts efficiency and customer satisfaction. My recent visit confirms that the issues are not isolated incidents but a systemic problem rooted in unprofessionalism and a complete lack of visible management. Upon arriving at the speaker around 8:25 PM, I started with a simple request, a 6-piece nugget with honey mustard, which the employee struggled to input. I then ordered my main item: a large Triple Burger Meal with a Mango Lemonade. Following this, there was an abrupt silence for nearly three minutes before the employee returned, apologizing and asking me to repeat the entire order. After I repeated the order, I was then informed that Mango Lemonade was unavailable, so I substituted it for a regular Lemonade.At the payment window, the young woman attempted a joke, quoting my total as "$50" before providing the actual amount. While I dismissed the joke, it contributed to the feeling of an unprofessional and distracted environment. I paid using Apple Pay and was assured I did not need to pull up, as they were "just waiting on fries" and the food would be ready in two minutes. Moments later, a different employee instructed me to pull around to the waiting area. This is where the service completely broke down. I pulled up and was left waiting for 10–14 minutes. During this time, a line began to form behind me, but those cars soon started to leave, having observed the complete lack of movement in the drive thru. There was a noticeable absence of employees at both the drive-thru window and the front counter (the lobby appeared to be closed). I even observed another customer walk past the window, attempting to see what was causing the massive delay. The atmosphere suggested distraction and an unmonitored environment. After the excessive wait, I backed up to the window. Even then, no staff member was immediately visible. When a crew member finally appeared, she asked what I was waiting for, and when I mentioned the large fry, she dismissively asked, "Just a fry?" I had to correct her and remind her I had an entire meal order. She retrieved the bag and handed it over. Before pulling away, I checked the bag and immediately discovered that the 6-piece nugget and the required honey mustard sauce were missing. I returned the bag, and a third different young woman came to the window, saying, "Sorry, I thought I brought out your food." This confirmed the disorganization and lack of communication among the staff or for better words carelessness. This incident, and my previous experiences, clearly indicate a fundamental failure in management and training for the night shift crew. The excessive wait times, multiple order errors, and visible lack of professionalism are constant issues at this location, which is reflected in its current low ratings reported by others. The current night crew needs mandatory, comprehensive retraining, or the management needs to hire a new, accountable team. Furthermore, management must be present and actively supervising during night operations to ensure orders are handled efficiently and correctly. Until these steps are taken, customers will continue to experience unacceptable delays and poor quality service. Not to mention they do not provide you with your receipt.

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