Wendy's

Reviews

• ST

  Shanyce Thompson

  Nov 9, 2025
  1.0
  Date of Visit: November 9, 2025, approximately 8:25 PM This review addresses the ongoing and unacceptable service failures experienced during the night shift at this Wendy's location, which severely impacts efficiency and customer satisfaction. My recent visit confirms that the issues are not isolated incidents but a systemic problem rooted in unprofessionalism and a complete lack of visible management. Upon arriving at the speaker around 8:25 PM, I started with a simple request, a 6-piece nugget with honey mustard, which the employee struggled to input. I then ordered my main item: a large Triple Burger Meal with a Mango Lemonade. Following this, there was an abrupt silence for nearly three minutes before the employee returned, apologizing and asking me to repeat the entire order. After I repeated the order, I was then informed that Mango Lemonade was unavailable, so I substituted it for a regular Lemonade.At the payment window, the young woman attempted a joke, quoting my total as "$50" before providing the actual amount. While I dismissed the joke, it contributed to the feeling of an unprofessional and distracted environment. I paid using Apple Pay and was assured I did not need to pull up, as they were "just waiting on fries" and the food would be ready in two minutes. Moments later, a different employee instructed me to pull around to the waiting area. This is where the service completely broke down. I pulled up and was left waiting for 10–14 minutes. During this time, a line began to form behind me, but those cars soon started to leave, having observed the complete lack of movement in the drive thru. There was a noticeable absence of employees at both the drive-thru window and the front counter (the lobby appeared to be closed). I even observed another customer walk past the window, attempting to see what was causing the massive delay. The atmosphere suggested distraction and an unmonitored environment. After the excessive wait, I backed up to the window. Even then, no staff member was immediately visible. When a crew member finally appeared, she asked what I was waiting for, and when I mentioned the large fry, she dismissively asked, "Just a fry?" I had to correct her and remind her I had an entire meal order. She retrieved the bag and handed it over. Before pulling away, I checked the bag and immediately discovered that the 6-piece nugget and the required honey mustard sauce were missing. I returned the bag, and a third different young woman came to the window, saying, "Sorry, I thought I brought out your food." This confirmed the disorganization and lack of communication among the staff or for better words carelessness. This incident, and my previous experiences, clearly indicate a fundamental failure in management and training for the night shift crew. The excessive wait times, multiple order errors, and visible lack of professionalism are constant issues at this location, which is reflected in its current low ratings reported by others. The current night crew needs mandatory, comprehensive retraining, or the management needs to hire a new, accountable team. Furthermore, management must be present and actively supervising during night operations to ensure orders are handled efficiently and correctly. Until these steps are taken, customers will continue to experience unacceptable delays and poor quality service. Not to mention they do not provide you with your receipt.
• TS

  Tyresa Small

  Nov 2, 2025
  1.0
  If I can give them negative stars, that would be perfect! I placed my order thru drive thru. When I realized I received cold fries and nuggets, I returned to the restaurant. As I entered the restaurant, an employee was walking out to take someone there order. I proceeded to the register and waited for someone to help me. The employee returned from outside and asked how can she help me. I then requested for fresh and hot fries and nuggets, she then proceeded to walk over to the fries and nuggets, she put her hands on top of my fries and nuggets as she was putting them in the bag. She tried to hand it to me and I immediately asked for my refund because Ma’am….. NOT ONLY DID YOU NOT WASH YOUR HANDS, YOU DONT EVEN HAVE ON GLOVES! As I waited 5 minutes to receive my refund, I watched her CONTINUE putting fries and nuggets in customers bags with her hands on top of them, and never washed her hands after I called her out. JUST NASTY!!! Definitely WILL NOT RETURN….
• KW

  Kitta Westmoreland

  Oct 24, 2025
  1.0
  This place needs to hire people with better attitudes. The rude behavior that I have experienced not once but twice while in the drive thru made me pull off both times. So you lost out on my business.
• BW

  Bernard Watts

  Oct 12, 2025
  1.0
  Poor service, order was wrong, then when it was corrected the food was burnt and cold. Nonchalant attitude by staff about not having the order correct and proceeded to give me cold burnt food. A sorry experience!
• AA

  austin allen

  Sep 27, 2025
  1.0
  Placed a mobile order at 12:40, came through the drive-thru at 12:45, and was told that I could not order. I apologized and said I had a mobile order, only to be met with attitude as the woman on the speaker let out an exhaggerated sigh and told me to pull around. As they were handing me my food I apologized again, only to hear "mhm" from the woman giving me a disrespectful look. They handed me the drinks as my girlfriend in the passenger seat looked in the bag and pointed out that they hadnt given me the sauce in the order, I turned and asked the lady if I could have my sauce, only to have the window slammed in my face mid-sentence, and then left to be completely ignored until I decided to just let it go and leave. Normally Im a very understanding person, and working nightshift in retail myself, I can understand frustrations around customers coming in 15-20 minutes before close. However, I have personally never used that as an excuse to be utterly rude and disrespectful to people like these women. I feel as though I shouldnt even eat the food they handed me.

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