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Jimmy John's

3.5
(221 reviews)

Business Details

853 Thornton Rd, Lithia Springs, GA
30122, United States
(678) 945-0206

About

Sandwich Restaurant

Location

Jimmy John's
853 Thornton Rd, Lithia Springs, GA
30122, United States

Hours

Reviews

3.5
221 reviews
5 stars
110
4 stars
29
3 stars
11
2 stars
14
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and unresolved issues.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions, particularly in the restrooms.

Speed of Service

Inconsistent service speed; some customers experienced quick service while others reported long wait times and delays.

Food Quality

Varied feedback on food quality, with some enjoying fresh sandwiches while others received poorly made or stale items.
  • HG
    Henry Goldberg
    Feb 24, 2026
    5.0
    We got food here to eat during a hike at Sweetwater, and it was delicious, as Jimmy John's almost always is. My tuna sub was great and was just what I needed for my hike.
  • MG
    Mixed Giraffe
    Feb 21, 2026
    1.0
    Concern Regarding Drive-Thru Experience – February 21 at 12:00 PM I am writing to express my disappointment with my experience at the drive-thru on February 21 around 12:00 PM. The employee working the drive-thru had a very unpleasant attitude. He was sighing loudly and appeared visibly irritated when I began placing my order. As a customer, I simply wanted to order a sub, and his behavior made me feel uncomfortable and unwelcome. Additionally, I waited approximately 30 minutes just to place my order. After experiencing both the long wait and the employee’s negative attitude, I no longer even wanted the sub. I understand that working in food service can be stressful, but customers should not feel as though they are inconveniencing staff by placing an order. I hope this matter is addressed so future customers have a better experience.
  • JB
    JB Brown
    Feb 8, 2026
    1.0
    I ordered a toasted sandwich and pickle for delivery, it was delivered and I ended up with a 1/4 of a pickle, it clearly states pickle(quartered). I call and ask for the manager and he says he can’t hear me on the phone, so I go to the store and ask about only getting 1/4 of a pickle, he proceeds to say that there’s nothing wrong with it and starts raising his voice, so naturally I get louder as well, he called me entitled and a few other choice words that turned into a screaming match, Michael should not be a manager as he doesn’t understand the concept of customer service. I will not be ordering from Jimmy John’s any longer. No one that I work with will either. The amount of disrespect and attitude was shameful.
  • VW
    Valerie Williams
    Feb 7, 2026
    5.0
    Great skim sandwiches 🥪 👌
  • JH
    Joan Hicks
    Jan 16, 2026
    5.0
    So friendly and the sandwich was perfectly made with my customizations!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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