Business Details
About
Mexican Restaurant
Chipotle Thornton Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
393 reviews
5 stars
148
4 stars
48
3 stars
28
2 stars
28
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying negative attitudes and unprofessional behavior.
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portions, and unsatisfactory flavors.
Cleanliness
Several reviews mentioned cleanliness issues, including pest problems and unsanitary conditions in the restaurant.
Order Accuracy
Customers frequently experienced problems with order accuracy, including missing items and incorrect portion sizes.
Overall Experience
The overall sentiment indicates a decline in customer satisfaction, with many expressing disappointment and a reluctance to return.
- MGMichael Gregg4 days ago3.0Rice was so salty I couldn’t even eat most of my bowl..
- KAKarel AngusJan 4, 20261.0Rice was hard and undercooked, several ingredients were not available. The staff appeared disengaged and uninterested.
- SNSharon NewellDec 31, 20251.0Why? My quesadilla was thrown together and the corn is frozen.
- HMHabib MillerDec 27, 20251.0The two patrons I encountered during my last two visits to this restaurant were extremely ill-mannered.
- MSMarva SmithDec 9, 20255.0This Chipotle has mostly young people working here. I was beyond pleasantly pleased with the service that I received. The people who prepared my 2 burrito bowls to go listened attentively and fixed my bowls as requested. They were patient and pleased to complete my order as placed. The servers were very nice and polite. They all had very good attitudes. They were quick and accurate with my order. Will definitely visit this Chipotle again. It's kind of out of the way for me, but I will make that drive.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Thornton Road serve?
Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 642 Thornton Rd, Lithia Springs?
The restaurant is open every day from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Thornton Road?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill have a rewards program?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is Chipotle's commitment to food quality?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms practicing humane and sustainable methods without artificial colors, flavors, or preservatives.
What are the contact details for Chipotle Mexican Grill on Thornton Road?
You can call them at +1 470-412-6377 or email GA.4080.ThorntonRoad@chipotle.com.
Are there any nearby restaurants close to Chipotle Thornton Road where I can explore other dining options?
Yes, nearby dining options include Ruby Tuesday, J. Buffalo's House, Jersey Mike's Subs, Philly Connection, and Contreju Jamaican Restaurant.
Which nearby locations can assist me if I need to fuel my car when visiting Chipotle Thornton Road?
You can refuel at nearby Kroger Fuel Center or RaceTrac gas stations located close to Chipotle Thornton Road.
If I need urgent medical care near Chipotle Thornton Road, where should I go?
Peachtree Immediate Care - Lithia Springs urgent care clinic is nearby and can provide medical assistance if needed.
Where can I find automotive services near Chipotle at 642 Thornton Rd?
Nearby automotive services include Metro Cycles for motorcycle repair, Express Oil Change & Tire Engineers, American Car Center for car sales, and U-Haul Neighborhood Dealer for truck rentals.