Brand Certified
Chipotle Mexican Grill
3.1(401 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
642 Thornton Rd, Lithia Springs, GA
30122, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(470) 412-6377
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ga/lithia-springs/642-thornton-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4080
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Thornton Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.1
401 reviews
5 stars
154
4 stars
50
3 stars
29
2 stars
28
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or disengaged staff, while a few praised friendly service.
Food Quality
Customers reported issues with food quality, including undercooked rice, salty dishes, and incorrect portion sizes, alongside some positive remarks about freshness and taste.
Cleanliness and Hygiene
Several reviews mentioned concerns about cleanliness, including pest issues and unsanitary conditions, which negatively impacted customer experiences.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect food preparation, leading to dissatisfaction.
- HMHuang MichaelFeb 20, 20263.0The bowl is not full after I got it.
- PLProfessional LaborFeb 16, 20265.0Great food..
- DTDamon J. TaylorFeb 7, 20264.0Staff was friendly and helpful. Food was fresh and good just a bit on the too spicy side. Really enjoyed the peppers and onions. The place was fairly clean but the drink station was around the corner from the main counter and was a bit messy when I was there.
- TJTrina JacksonFeb 6, 20265.0Anastacia (the girl with the blue braids) was absolutely amazing! I came through the drive thru Thursday night and she was very sweet and had such a great personality from the moment I was helped. She took the time to really listen to my concerns and made sure everything was handled properly. Even though she was clearly busy and juggling other online orders, she remained patient, attentive, and kind the entire time. Her customer service truly stood out and made the experience so much better.
- CECameron EllisJan 25, 20264.0They usually get my order right. Not 5 stars because the staff could be more hospitable.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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