Papa Johns Pizza

Reviews

• RB

  Real Talk Biruk

  Oct 24, 2025
  1.0
  I’ve been a regular customer at this location, usually ordering at least twice a week. Unfortunately, my recent experience was quite disappointing. I accidentally ordered the wrong pizza and, after returning to the store to exchange it, I was told it would take about 25-30 minutes. I waited for 30 minutes in my car and then checked back in, only to be told they were too busy. Eventually, I placed another order, which was ready in just five minutes, but the original exchange was never fulfilled. I was not even informed about it. This is not the level of service I expect from such a well-known brand. I hope they improve their customer service in the future.
• FM

  Faith Morris

  Oct 22, 2025
  1.0
  I walked here on 10/22/25 to order my son some pizza I just left teacher parent conference this was a gift to my son for good behavior only to be half way greeted by the employees. On top of that nobody wanted to take my order the store manager RENEE told me to use my phone to order …. Keep in mind my phone is on 1% obviously if I wanted to order from my phone I WOULD NOT have drove up to the store physically . On top of lack of customer service she called me a stupid person under her breath which she didn’t think I heard her say but I did . Word of advice for people like RENEE if you don’t like people you should not be working customer service it’s not my fault Renee that your OLD, working at papa John’s, and got an attitude, you need to pick a struggle instead spreading your negative energy through Lilburn ! Food should be made with love not hate . They need to take RENEE up out of the kitchen.
• TF

  Tionta Forts

  Sep 21, 2025
  1.0
  DO NOT ……AND I REPEAT!!!!!! DO NOT ORDER FROM THIS LOCATION !!! VERY UNPROFESSIONAL . MESSED UP MY ORDER AND THEN HAD THE NERVE TO BE RUDE WHEN I CALLED BACK TO RECTIFY! I HAD TO CALL CORPORATE TO GET A REFUND OVER WRONG TOPPINGS AND A MISSING PIZZA ORDERED THROUGH DELIVERY !!!! I HOPE THIS STORE IS CLOSED SINCE THE YOUNG LADY OVER THE PHONE THOUGHT IT WAS FUNNY . STOP HIRING KIDS !!!!!! HIRE SOMEONE WHO REALLY NEEDS THE JOB!!! WHO WILL TREAT PEOPLE WITH AT LEAST DECENCY!!!! RESPECT IS EARNED BUT IT COST NOTHING OUT HER PAYCHECK TO HEAR ME OUT. SHE TOLD ME ONCE THE ORDER GOES OUT, SHE CANT SEE IT ANYMORE ??? AND DID NOTHING TO HELP ME OR THE DELIVERY DRIVER….HUH????
• RR

  ReAcesha Rivera

  Aug 28, 2025
  1.0
  I had a frustrating experience at this location. I came in to place a carryout order and asked the "manager" about their smallest pizza options. Instead of assisting me, she simply told me to scan the menu and walked away. After waiting for 15 minutes without any follow-up, I realized I was completely ignored. Another customer entered and also wasn't greeted. When I finally asked about the lack of service, the manager disregarded my 15 minutes wait but assumed I would have placed my order on my own despite my questions. It was disappointing to see that assumption rather than an effort to assist. She explained that they were short-staffed and overworked, which I understand, but it doesn't excuse the poor service and dismissive attitude. I was left feeling frustrated and upset, trying to remain cordial with a manager who seemed indifferent to my experience. This level of service is simply unacceptable.
• PT

  Phuc Tran

  Aug 20, 2025
  1.0
  The delivery was not done job . It was not ring The bell . Just left the door and left . And food damaged

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