Dunkin'

3.1
202 reviews
Decked Out Lattes
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Business Details

3020 Five Forks Trickum Rd SW, Lilburn, GA
30047, United States
(678) 395-3142
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lilburn, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3020 Five Forks Trickum Rd SW, Lilburn, GA
30047, United States

Hours

Reviews

3.1
202 reviews
5 stars
85
4 stars
13
3 stars
13
2 stars
14
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and lack of attention from staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Customers frequently complained about the quality of food, mentioning burnt items, stale donuts, and unsatisfactory coffee.

Positive Experiences

Some customers praised specific employees for their excellent service and friendly demeanor, indicating that there are positive experiences amidst the negative feedback.

Drive-Thru Issues

Several reviews noted problems with the drive-thru, including long wait times and poor layout causing safety concerns.
  • AA
    Amy
    Oct 25, 2025
    1.0
    The most awful customer service. Deepa is extremely rude. They always give me the wrong items. There food is just nasty and gave me food poisoning once. Don’t go here
  • LK
    Lamont Kelly
    Sep 27, 2025
    1.0
    Terrible customer service. Refused to issue a refund on an accidental duplicate mobile order. Got the nitro coffee and I’ve never seen anything like this in my life. Basically a 1/4 cup of coffee. Will never go back to this location.
  • EA
    Ethiopia Adera
    Sep 24, 2025
    2.0
    Coffee is watered down. It is barely even bitter. Taste like water and sugar. I went to change my drink and the lady put so much ice in the drink I could barely put the straw in the drink. Just go to another Dunkin.
  • JT
    Janelle Troupe
    Sep 19, 2025
    1.0
    Every time I order a sandwich from this location, they mess it up. I asked for one of their popular sandwiches with American cheese. I ordered through the app to make sure that it was listed. I get to the drive-through I tell them I placed a mobile order and to make sure that both sandwiches have American cheese. Oh yes, American cheese yes yes she says.. something told me to check my sandwiches before I left the drive-through window one of them didn’t have American cheese. Do you know I handed the sandwich bag back to the young lady working the drive thru (not her fault) and she gave it to the older lady prepping the food and she just took the white cheddar cheese off, slapped a cold piece of American cheese on it and handed it back to me??? I will never come back to this Dunkin again. This is not the first second or third time that this has happened at this location. I will drive farther to get better food and service.
  • AC
    Aarón Colmenarez
    Sep 17, 2025
    5.0
    Saray se lució con su servicio, muy pana
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lilburn, GA?

Dunkin' in Lilburn, GA is open 24 hours a day, 7 days a week, from 00:00 to 23:59 every day.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.