Dunkin'

3.1
208 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Lilburn, GA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3020 Five Forks Trickum Rd SW, Lilburn, GA
30047, United States

Hours

Reviews

3.1
208 reviews
5 stars
86
4 stars
14
3 stars
13
2 stars
15
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Food Quality

Several reviews mentioned subpar food quality, including burnt items and unsanitary conditions.

Speed of Service

Customers frequently complained about long wait times, even when there were few cars in line.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and friendly demeanor.
  • AR
    Alexander Reed
    Dec 29, 2025
    5.0
    Very quick, had two cars ahead of me and they kept things moving. The bacon egg & jam croissant sandwhich was exactly what I needed! Crisp, delicious and fueled the rest of my day. Its about time for another one!
  • BS
    benie Sixx
    Dec 27, 2025
    1.0
    My husband went to get us some breakfast here. They had kept rushing him to pick something in the drive thru even though they weren't busy. He ordered 2 donuts and a sandwich. When he gets to the window and they hand him our food , he noticed they gave him 3 donuts. When he pointed this out and asked if they charged my card for it they said yes . He got upset and asked them to fix it , instead they called the manger over who then told my husband to shut up and threaten to call the cops all still holding the card and other our food item . The manager did not fix the issue and still charged our card. And the food wasn't fresh in top of it. I normally enjoy your products and environment but I will not be returning to this location
  • AB
    Alexandria Brewer
    Dec 15, 2025
    1.0
    I'm not one to complain, but I've been to multiple Dunkin Donuts over the years and never received a muffin that was wet in the middle until today. I got the first muffin in the drive thru, and it was very wet in the middle, so I took it back to get a replacement. This time, I went inside and the employee put the replacement muffin in the oven for 2 seconds, took it out of the oven and gave it to me. I checked while I was inside of the store, and it was still wet. So. That is my first and last time going to this location, and y'all can drive a little further to the Highway 78 Dunkin location for better service. First picture: First blueberry muffin. Second picture: Replacement muffin that I'm cooking myself.
  • MB
    M Bong
    Dec 13, 2025
    2.0
    Waited for a long time for a mobile order through the drive thru — no line. Definitely forgot that my drink had cold foam and just put it in thru the sip area of the lid and also gave me the wrong sandwich.
  • AA
    Alison
    Dec 4, 2025
    1.0
    This Dunkin is consistently bad. The food is subpar for a Dunkin, so is the coffee. Today I got a large hot coffee with cream and swirl. Those are supposed to come with 4 pumps each. They shorted me and only did 3 pumps each. Plus the coffee is burnt. Also, every single time I order the Nitro Cold Brew, the cup is half empty because I guess their machine doesn’t work. But - you still get charged full price and only get to have a few sips of coffee before it’s gone! Half the cup is filled with foam. Go elsewhere if you want a good Dunkin.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Lilburn, GA?

Dunkin' in Lilburn, GA is open 24 hours a day, 7 days a week, from 00:00 to 23:59 every day.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.