Jimmy John's

Reviews

• NM

  Nino Mehic

  Feb 16, 2026
  5.0
  So I Decided To Grab A Little Bite Here and Jeremiah Made Me A Little Joe Sandwich As Soon As I Tried It I Went Back Inside And Got 5 More
• 22

  200Degrees

  Jan 16, 2026
  1.0
  I had one of the worst fast-food experiences of my life at the Jimmy John’s located at 531 W Pike St, Lawrenceville, GA. From the moment I placed my order in the drive-thru, the employee was hostile and aggressive. He was already irritated over the intercom, snapped at me while repeating my order, and rudely said, “You already said that,” in a very disrespectful tone. When I pulled up to the window, his demeanor only got worse. He looked unkempt and visibly angry, with a hostile expression. Because of how rude he was being, I calmly asked if he was having a bad day. Instead of de-escalating, he became even more confrontational and said, “No! Do you talk to everybody like that?” — completely unprofessional and unnecessary. A verbal exchange followed, and he then refused service, slammed the drive-thru window shut, and dismissed me entirely. At that point, I parked and went inside only to ask for the owner’s or corporate contact information. I did not yell, threaten, or harass anyone. That same employee immediately escalated the situation and said he could “call the police” — simply because I asked for corporate information. He then actually called the police and falsely reported that I was harassing staff. Four to five police cars showed up over a false claim, all because an employee did not want to provide corporate contact information or be held accountable for his behavior. I was shocked and embarrassed. The police spoke with me, reviewed the situation, and were clearly confused as to why the call was even made. Officers stated they did not see harassment and even mentioned that filing a false police report is serious. The situation became so absurd that officers were openly questioning the employee’s decision to escalate things this far. This employee’s behavior was: • Aggressive • Disrespectful • Unprofessional • Dishonest • And completely inappropriate for customer service Calling the police on a customer to avoid accountability is dangerous and unacceptable. I am filing a formal complaint with corporate, submitting video evidence, and reporting this location to the BBB. I am also exploring legal options due to the false report and emotional distress caused. Management seriously needs to address who they are allowing to represent this brand. Customers should not fear police involvement just for asking for a corporate phone number. Avoid this location at all costs.
• CM

  Christopher Maltusch

  Dec 3, 2025
  1.0
  Placed an online pickup order and they refused to fill the order. No surprise that it’s always empty.
• ZG

  Zoriana Govantes

  Nov 21, 2025
  1.0
  I visited this location on November 21, 2025, around 7:30 p.m. The dining room was already closed, so I was directed to the drive-thru. I ordered an Ultimate Italian and a Chicken Bacon Ranch footlong. When I got home (less than 10 minutes later), I discovered both sandwiches were made incorrectly—several paid toppings were completely missing. I immediately called the store to report the mistake and speak with a manager. The employee who answered the phone was extremely rude and dismissive from the start. He admitted it was the store’s error but refused to offer any kind of resolution—no apology, no remakes, no refund, nothing. His exact reasoning was that “the toppings are free anyway,” so missing them didn’t justify compensation. He never once said he was sorry, never asked how the store could make it right, and spoke to me in a condescending and aggressive tone that made it clear he felt I was wrong for even bringing it up. This wasn’t just a simple mistake; it was the complete lack of accountability and outright hostility from the person on the phone that ruined the experience. I’ve never been treated so poorly when simply pointing out an order error. There are three other locations within five miles that have never given me this kind of treatment, so I will not be returning to this store. If the general manager actually cares about customer service and protecting the brand’s reputation, he/she needs to address the behavior of the employee who handled (or rather, mishandled) my call that evening. Very disappointed.
• JG

  Jadosh Goodies

  Oct 21, 2025
  5.0
  Clean. Staff were kind and patient with me as it was my first time. Service was fast.