Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.7
226 reviews
5 stars
104
4 stars
50
3 stars
19
2 stars
14
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of accountability for mistakes.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Speed of Service
Several reviews indicated that the service was not 'freaky fast' as advertised, with long wait times at both the drive-thru and for delivery.
Food Quality
While some customers praised the freshness and taste of the sandwiches, others complained about poorly made sandwiches and missing ingredients.
Cleanliness
The location was noted for being clean, but some customers expressed concerns about the overall service experience overshadowing this positive aspect.
- CMChristopher MaltuschDec 3, 20251.0Placed an online pickup order and they refused to fill the order. No surprise that it’s always empty.
- ZGZoriana GovantesNov 21, 20251.0I visited this location on November 21, 2025, around 7:30 p.m. The dining room was already closed, so I was directed to the drive-thru. I ordered an Ultimate Italian and a Chicken Bacon Ranch footlong. When I got home (less than 10 minutes later), I discovered both sandwiches were made incorrectly—several paid toppings were completely missing. I immediately called the store to report the mistake and speak with a manager. The employee who answered the phone was extremely rude and dismissive from the start. He admitted it was the store’s error but refused to offer any kind of resolution—no apology, no remakes, no refund, nothing. His exact reasoning was that “the toppings are free anyway,” so missing them didn’t justify compensation. He never once said he was sorry, never asked how the store could make it right, and spoke to me in a condescending and aggressive tone that made it clear he felt I was wrong for even bringing it up. This wasn’t just a simple mistake; it was the complete lack of accountability and outright hostility from the person on the phone that ruined the experience. I’ve never been treated so poorly when simply pointing out an order error. There are three other locations within five miles that have never given me this kind of treatment, so I will not be returning to this store. If the general manager actually cares about customer service and protecting the brand’s reputation, he/she needs to address the behavior of the employee who handled (or rather, mishandled) my call that evening. Very disappointed.
- JGJadosh GoodiesOct 21, 20255.0Clean. Staff were kind and patient with me as it was my first time. Service was fast.
- KHkeith heggerAug 29, 20251.0Weird staff , I just left there and she said I can’t get a turkey sandwich toasted for the new toasted sandwiches. Please go to the other locations. This location makes up their own promotions and prices