Jimmy John's

3.7
223 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4850 Sugarloaf Pkwy, Lawrenceville, GA
30044, United States

Hours

Reviews

3.7
223 reviews
5 stars
122
4 stars
24
3 stars
16
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude or unprofessional behavior.

Order Accuracy

Several customers experienced issues with incorrect orders, leading to frustration and disappointment.

Food Quality

While many enjoy the sandwiches, there are complaints about inconsistent quality and portion sizes, particularly with specific items like the tuna sandwich.

Delivery Issues

Numerous reviews highlight problems with delivery times and accuracy, with some customers receiving wrong orders or experiencing long waits.

Cleanliness and Hygiene

Concerns were raised about cleanliness and food handling practices, with some customers reporting unsanitary conditions.
  • AF
    April Freeman
    Nov 24, 2025
    5.0
    I placed a catering order for a work event at this location and the entire experience was top notch. Ordering was easy; pick up was ready on time, thoughtfully packed and exactly what was ordered. My group included those with food allergies and the Jimmy John's team was very considerate managing that. Great service all around but especially from Ron!
  • BB
    Betty Boop
    Nov 13, 2025
    1.0
    This is the first time I had a sandwich that was ALL mayonnaise and cheese. Ordered a beach club. This was the worse.
  • MC
    Melissa Cuadra
    Sep 12, 2025
    5.0
    Sandwich is always correct at this location and everyone is always nice! Food is by far the best Sandwiches in fast food plz put the pesto pasta salad on the app where I can get a few with every sandwich 😆 🤣 I LOVE it! The team at the location is always kind and accommodating they basically know my order and name at this point. great job! You've got a couple employees that go way above and beyond always a joy stopping in to pick up my order
  • CS
    Christopher Smith
    Sep 7, 2025
    5.0
    Great customer service! Ordered food online and recieved on-time and with a smile. Both employees on Saturday 9/6/2025 were top-notch.
  • AB
    Andrew Balzer
    Sep 6, 2025
    1.0
    I'm currently listening to my phone ring on speaker as I write this review. As it continues to ring let me tell you how this started. First my wife tried using you know grub hub Uber eats whatever. No luck. Then the mobile app, no luck. OK, no problem we will call and order. After like 3 tries my wife gets somebody and they say hold one second. She's still on hold. Mines still ringing. Thanks for nothing.